Technical support Engineer International voice Jobs in Bangalore - RANDSTAD INDIA PRIVATE LTD
Job Description
- We are hiring for HelpDesk Server Support position for a 29 billion dollar organisation with 66000 employee across the globe.
- Designation: Associate Software Engineer
- Level: L0 (Help Desk Engineer)
- International voice
- Free Pick up and Drop
- Rotational Shift and off
- Salary: Upto 3LPA
- Good customer handling skills and basic knowledge in data centre technologies like Server/Storage/Network, working in a 24/7 environment.
- Working in 24/7 environment, supporting enterprise customer DataCentre Technologies.
- Monitoring Infra monitoring tools, consoles, mailbox and ticketing in ITSM tool.
- Receiving customer calls and logging tickets in ITSM tool.
- Event management for the tickets, following up with internal teams, customers and vendors.
- Responsible in meeting resolution SLA.
- Prepare reports - daily/weekly/monthly reports.
- Follow up with customers to ensure issue has been resolved.
- Follow standard help desk procedures
- Routing calls / cases to respective teams Skill based routing
Job Particulars
Who can apply Freshers and Experienced (0 to 1.5 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id526085
Job Category Tech Support , Analyst / Analytics , Logistics / Transportation
Locality Address
State Karnataka
Country India
About Company
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