Technical Support Engineer Jobs in Ahmedabad - Eclat engineering pvt. ltd.
Job Description
To assist customers to access to Eclat products seamlessly (RemoteXs and MyLOFT) via chat/email and call.
We are looking for creative, energetic and highly motivated Customer support engineer who is committed to resolving issues faced by our customers and contribute to customer experience improvement program.
Experienced CSE will get a chance to work on product implementation as well.
The purpose of the role is to provide resolution of customer impacting issues as well as driving improvement project.
Job Particulars
About Company
Eclat is a Software product company offering world-class digital content access, delivery and analytics experience to libraries globally.
Currently we have two flagship products. RemoteXs - is a SAAS offering that allows libraries to manage, analyze and offer single window access to subscribed e-Resources anywhere-anytime.
MyLOFT (My Library On Finger Tips) - is a mobile webapp that allows users to access-organize-share, e-content of their personal and professional interest.
Our current products leverage technologies such as Angular, React Native, NodeJS, Python, PHP, GraphQL, MySQL, Elasticsearch, AWS cloud and Drupal - across Android, iOS and Web applications.
Our team consists of members who have diverse skills and experience which include; Research, Software development and Sales with exposure to global clientele.
Our existing clientele include Fortune 500 companies like General Electric; premium academic and research institutions in India including IIMs, IITs, ISB, AIIMS Medical and prestigious institutions in Japan, S.E. Asia, Middle East, Africa and Latin America.
