Technical Support Engineer Jobs in Bangalore - 42Gears Mobility Systems
Technical Support Engineer
42Gears Mobility Systems
Expired
Posted: 18 Mar 21
Job Description
Education: - BE/ BTech
Experience: 0-2 years
Location: - Bangalore, Karnataka
Role: - Technical Support Engineer
Role Description:-
We are looking for a Technical Support Engineer with a keen ambition to work in a fast-paced, customer-focused environment. We want an energetic and ambitious youngster who is ready to take ownership of Customer issues/queries, who loves to learn, contribute to a high-performance team.
Responsibilities:-
- Support customers via Email, Phone, Chat, and remote tools.
- Reproduce customer issues on in house devices and raise it with Engineering team
- Follow up with customers and provide regular updates on reported issues
- Work closely with other teams whenever required
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledgebase articles to capture new learnings for reuse.
- Participate in technical communications within the internal Support Team to share best practices and learn about new technologies.
- Focus on area of technical specialization and attend technical trainings.
Qualifications:
- Excellent verbal and written communication skills; ability to explain technical terms/concepts to customers in simple terms.
- Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high-stress situations.
- Basic understanding of Software development life cycle and bug life cycle.
- Strong understanding of all mobile device platforms and mobility terminology.
- Knowledge of current mobile device trends in the market.
- Flexible to work a 9-hour shift (day/night).
- Prior experience in supporting mobility products is a plus.
- Strong aptitude for learning new technologies, technical concepts quickly, and understanding how to utilize them in a customer-facing environment.
- The logical approach to problem-solving.
Candidate Prefered
- Candidates with Excellent communication skills only preferred.
- Candidates with more than 2.5 years of experience are not acceptable.
Job Particulars
Education BCA, BE/B.Tech, Other Course
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment Type0
Job Id1149838
Job Category BSc/BCA/BBM , Tech Support
Locality Address
State Karnataka
Country India
About Company
42Gears Mobility Systems
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