Technical Support Engineer Jobs in Bangalore - ARRIS International Limited

Technical Support Engineer

ARRIS International Limited

2 to 3 Years

Not disclosed

Expired

Posted: 03 Jul 19

Job Description

Technical Support Engineer - (19000786)

Primary Location: APAC-India-Karnataka-INDBEN-Bengaluru

Job: Engineering

Qualifications

Support and mentor and provide technical guidance to the L1 engineers
Ensure proper case documentation and closure
Deeper understanding and troubleshooting of internet protocols including DNS, DHCP, SMTP etc
Ability to work independently
Ability to deal highly complex technical issues confidently
Good problem solving and decision-making skills
Ability to understand and analyse complex issues along with troubleshooting skills
Ability to communicate clearly and effectively with clients, vendors, and peers
Excellent Interpersonal, written & verbal communication skills
Self-driven, proactive, hardworking, team-player
Encourages and accepts feedback
Exposure of handling international customers

Roles & Responsibilities:

Min. 2- 3 Years of relevant experience in TAC with Technical Diploma or Bachelor's degree of Engg.
Strong networking background
Must participate in 7x24 rotation
CCNA – Must or higher knowledge, CWNA, CWSP would be a Plus
Good exposure and working experience with 802.11a/b/g/i standards and knowledge of 802.11n
A good understanding of WLAN Security in the areas of authentication, encryption, RADIUS, AAA authentication, EAP, PSK, etc.
knowledge on deploying, configuring, supporting, troubleshooting, debugging and administering the following Wireless LAN products and technologies:
Wireless Access Points
Wireless Client Associations
Wireless Controllers
A very good understanding of RF transmissions & antenna behaviour
knowledge on WLAN Security in the areas of authentication, encryption, RADIUS, AAA authentication, EAP, PSK, etc.
Hands on experience on protocol analysers tools such as Wireshark, Ethereal
Good knowledge in reading and interpreting event and debug logs
Properly escalating unresolved issues to the next level of support
Solid understanding of TCP/IP, IGMP, and Routing (Layer 2 & 3 communication)
Troubleshooting of complex networking related issues in a Wireless TAC environment

Job Particulars

Role customer service tech support

Education BE/B.Tech, Any Graduate

Who can apply Experienced (2 to 3 Years)

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id646636

Job Category 1 to 3 Yr Exp , Tech Support

Locality Address

State Karnataka

Country India

About Company

At ARRIS, we are redefining connectivity. We partner with the world’s leading Service Providers and Enterprises to provide core-to-edge network innovation, constant connectivity that meets consumer demands and cost-effective, scalable solutions that enable them to succeed. CommScope is joining forces with ARRIS to accelerate a vision to shape the communications networks of the future. The combined company will provide additional value and benefit to our customers, partners and other key stakeholders through greater technology, solutions and employee talent, with broader access to new and growing markets.

Technical Support Engineer Job in ARRIS International Limited at Bangalore