Technical Support Engineer Jobs in Bangalore

Technical Support Engineer

BETSOL

0 Years

21000 - 35000 Monthly

Expired

Posted: 22 Feb 20

Job Description

Mandatory Skills: Excellent communication skills in English (both spoken and written)

 Basic to advanced knowledge of computers (software)

 Working knowledge of internet and networking

 Typing speed - minimum 35 wpm with 100% accuracy

 Attention to detail is a must along with accuracy in the chats

 Ability to follow instructions as directed

 Willingness to work in 24 x 7 work environment
Desired Skills:

 Self-motivated with excellent interpersonal skills

 Innovative and self-starter

 Ability to work with minimum supervision

 The detail and analytical orientation

 Problem-solving and conflict resolution skills

 Demonstrated ability to work in a fast-paced environment

 Ability to respond to common inquiries or complaints from customers Must be well organized and driven to meet deadlines
Job Description:

 TSE will be responsible to provide chat and voice support to our international clients in the US, Canada and UK.

 TSEs should have the ability to handle multiple chats simultaneously.

 Responsible to provide timely and effective resolutions to our clients on basic to complex technical support queries via chat and calls

 Responsible for responding to customers in an efficient and professional manner

 Handles and resolves technical queries; identifies and escalates accordingly

 Meets expectations regarding productivity as defined by the processor manager

 Escalates necessary cases to the right level within the defined LOB (Line Of Business)

 Ensures compliance with all company and departmental policies, procedures, and Guidelines
May be required to perform other tasks as requested, assigned, or directed

 Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels

 Flexibility to work extended hours with minimal notice during high volumes

 Working days: 5 days a week - Weekly off 2 days (Rotational) and not necessarily (Saturday /Sunday)

Job Particulars

Role customer service tech support

Education Diploma, B.Com, BBA/BBM, BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, 10th Pass (SSC), 12th Pass (HSE), Other Graduate

Who can apply Freshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id870737

Job Category Diploma , BSc/BCA/BBM , Tech Support

Locality Address Banashankari

State Karnataka

Country India

About Company

BETSOL is a Data Management and Intelligent Automation company offering products and solutions to both enterprises and consumers. BETSOL’s Data Management product lines include Rebit (Rebitgo.com) and Zmanda (Zmanda.com). BETSOL’s Intelligent Automation product line is comprised of products and professional services under the LeTo brand (Betsol.com). Additionally, BETSOL Global Services builds and supports end-to-end enterprise solutions, reducing time-to-market for our customers. Our engineering team, with its several patents, delivers award-winning products and solutions in over 35 countries. Our work locations are set against the vibrant backdrops of Denver, Broomfield, Colorado and Bangalore, India.

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