Technical Support Engineer Jobs in Bangalore - BIOSME
Job Description
As an Technical Support Engineer,
- You will work with customers to resolve the technical issues and provide assistance in fixing the issues related to the customer operating system (Cloud and On-premise) within stated SLAs
- Communicate (verbal and written) with customers to identify and Isolate system issues; diagnose and resolve issues and where relevant escalate issues to relevant colleagues and external Vendors managing follow up activities to ensure cases are resolved and closed within SLA
- Allocate support cases to senior and specialist engineers and manage follow up activities to ensure cases are resolved and closed within SLA
- Installation / re-installation / configuration of systems as required
- Good understanding of Replication and Backup Software products ( Zerto, Veeam, Symantec, Acronis preferred )
- Basic knowledge of Cloud, Managed Services, VMware and Storage Systems
- Support for local area network issues (LAN), DHCP, DNS etc.
- Manage updating of detailed case notes in CRM in real-time
- Manage timely and complete customer liaison and communication
- Ensure BIOSME standard operating procedures are adhered to
Job Particulars
Education BE/B.Tech
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id509512
Job Category Tech Support
SkillsTroubleshooting
Locality Address
State Karnataka
Country India
About Company
We are an IT Systems and Cloud System Integrator based in the UAE. Almost all of our solutions are designed with an ROI that is measurable in mind. We combine products that lead the industry by market share and that are always in Gartner’s magic quadrant. We combine these products with Systems Integrator Services from our accredited and experienced design and delivery team. These offerings are backed by the highest levels of accreditation across a range of leading Vendors and backed by BIOS 24/7 Support and Managed Services.
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