Technical Support Engineer Job in Black And White Business Solutions at Banashankari, Bannerghatta Road, Bommanahalli, Bangalore

Dear Candidate,
Greeting from Black and White Business Solutions Pvt Ltd..!!

• Huge Openings with TOP BPO MNC's - Customer Support & Technical Support - Voice / Email Chat Support.
• LOOKING FOR IMMEDIATE JOINERS - ONE DAY INTERVIEW PROCESS - 'Customer Support / Technical Support'
• Education : UG / 10+2/ 10+3 / Diploma / Any Graduate in Any SpecializationShift : Rotational Shifts / UK / US Customer :
• Banking / Telecom / Collections / Accounts & Finance / KYC & AML / Inbound Insurance / Health Care - Medical Billing / E-Commerce / Back end verification /

Technical :
Trouble shooting/ Application Support / Command for IP Address/Adobe Photoshop / ticketing tool / RAM/ROM/Networking LAN/VAN/WAN/Configuration /Versions of Windows MS/ Office 365 /Control panel/ internet setting

JOB Role :

• Engaged in handling calls and Email Chats of Enterprise & different business units (Internal & External)
• Provide World Class Customer Service.
• End to Transaction of Reports.
• Need to maintain Accuracy in Reports.
• Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills
• Excellent verbal and written communication skills
• Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
• Perform problem cause analysis
• Resolve customer queries and achieve customer delight.
• Ability to Identify Opportunity and Implement Process Improvements

Has technical experience and skills in the areas of problem determination, creativity and analysis.

Required Candidate profile
One day interview process - Only Experienced can apply Desired Candidate Profile
* Possess good communication skills, both oral and written *Have a good attitude - should be committed to the work.* Any graduates can appear or 10+2 , 10+3. * Should be flexible with rotational shift.

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