Technical Support Engineer Jobs in Bangalore - HPE

Technical Support Engineer

HPE

0 Years

Not disclosed

Expired

Posted: 12 Mar 19

Greetings from Randstad

We are hiring for HelpDesk Server Support position for a 29 billion dollar organisation with 66000 employee across the globe.
We are hiring Freshers( Any Graduation) for HP Enterprise for the Server Support Division.
No Post graduates
Designation: Associate Software Engineer
Level: L0 (Help Desk Engineer)International voice
Free Pick up and Drop
Rotational Shift and offSalary: Upto 3LPA

Job Description:

Good customer handling skills and basic knowledge in data center technologies like Server/Storage/Network, working in a 24/7 environment.

PRIMARY RESPONSIBILITIES:

Working in 24/7 environment, supporting enterprise customer DataCentre Technologies.
Monitoring Infra monitoring tools, consoles, mailbox and ticketing in ITSM tool.
Receiving customer calls and logging tickets in ITSM tool.
Event management for the tickets, following up with internal teams, customers and vendors.
Responsible in meeting resolution SLA.
Prepare reports - daily/weekly/monthly reports.
Follow up with customers to ensure issue has been resolved.
Follow standard help desk procedures
Routing calls / cases to respective teams Skill based routing