Technical Support Engineer Job in Inncon at Bommanahalli, Brookefields, Electronic City, Bangalore

Technical Support Engineer

Inncon

0 Years

Not disclosed

Expired

Posted: 05 Aug 21

Job Description:-

The following are key essentials enlisted by the Business :

It is a Voice-based technical support role
Excellent communication skills (English) in both written and verbal communication.
Familiarity & hands-on experience with computer technology
Flexible to work in rotational shifts 24x7
The job involves taking calls and chats

Job Description:

Troubleshooting Hardware/Networking/OS related queries for our global customers over phone.

Previous experience in handling International clients over the Email and Chat platform will be preferred.

Tracking SLA performance and requesting agents to expedite response/resolution of the process to maintain the required SLA.

Providing L1/1.5 assistance to the client users over Email & Chat.

Validating the closure

Desirables:

Person is required to provide 24X7 support on Service Desk responsibilities

Resource is required to have good communication skills – both verbal and written