Technical Support Engineer Jobs in Bangalore - Onlineteksupport It Solutions Pvt Ltd

Technical Support Engineer

Onlineteksupport It Solutions Pvt Ltd

0 Years

10000 - 15000 Monthly

Expired

Posted: 15 Dec 16

Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Providing Supports Using Remote Desktops
Checking the Network Connectivity & Troubleshooting
Proficient in handling escalated calls and providing 1st & 2nd Level Technical Support to end-users.
Installation & Configuration of Network printers & Scanner and its basic level of troubleshooting.
Provided the Remote support & Net meting support using following software Team Viewer, VNC Server, Ammyy Remote Software, Remote Desktop.
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles
Visiting customer sites to troubleshoot problems that can’t be fixed remotely.
Maintaining a high degree of customer service for all support queries
Taking ownership of user problems and being proactive when dealing with user issues
Excellent communication skills (telephone and face to face).
Being able to communicate in ‘plain English’ is at least as important as good technical skills Previous experience in first or second line IT Support