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Technical Support Engineer Jobs in Bangalore,Pune,Noida - AINS Telecom

Technical Support Engineer

AINS Telecom
experience-icon 1 to 1.5 Years
salary-icon 18000 - 280000 Monthly
qualification-icon BE/B.Tech(Information Science/Technology (IS/IT)), BSc(Engineering)
location-icon Bangalore(Ashok Nagar, Bangalore-Others), Pune(Pune-Others), Noida(Greater Noida , Noida-Others)
Expired

Posted: 15 Dec 21

Job Description

Job Role: Technical Support Engineer

Responsibilities include:
  • Respond to document all incoming cases reported by customers via phone and email.
  • Respond to network monitoring alerts by investigating, resolving or escalating as required.

  • Provide first-line diagnostic/troubleshooting while maximizing customer satisfaction.
  • Resolve cases where possible or escalate to 2nd/3rd level engineers, or vendors as required.
Qualifications/Personal Attributes
  • 1+ years of technical support experience
  • CCNA certification or equivalent network certification
  • Quick learning
  • Self-reliance and ability to work independently when required
  • Fluency in English

Job Particulars

Education BE/B.Tech(Information Science/Technology (IS/IT)), BSc(Engineering)
Who can apply Experienced (1 to 1.5 Years)
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time

About Company

AINS Telecom
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