Technical Support Engineer Jobs in Bangalore - Teamlease Digital Private Limited

FEATURED JOB

Technical Support Engineer

Teamlease Digital Private Limited

240000 - 3500000 Yearly

Expired

Posted: 18 Sep 19

Job Description

. Troubleshooting Hardware / Networking/OS related queries of our global customersOver Phone which involves working in different time zones. Take calls from Global customers and initiate the right response to them, positively andprofessionally. Provide remote solutions to problems, probe problems and explain the solution in sucha way that non-technical users understand. Manage end to end all calls logged, providing regular updates to customers on callstatus. Complete follow-on actions as appropriate. Work to achieve individual and team goals. Protect confidential and sensitive information and materials. Observe strict compliance to licensing, copyright and trademark legislation. Adherence to policy and procedures (compliance). Ability to multi-task and prioritize. Ability to manage commitments to customer, manager etc. Ability to diagnose problems and take corrective action. Ability to escalate as appropriate