Technical Support Engineer Job in VMware at Bangalore

Technical Support Engineer

VMware

Not disclosed

Expired

Posted: 12 Dec 19

Job Description

Technical Support Engineer

Location : Bangalore, India
Technical Support
ID :R1914067

Responsibilities :

Deploy, upgrade and troubleshoot the Service and the Customers’ on-prem/Cloud infrastructure
Collaborate with team, take challenges and work with minimal supervision
Open to learn and work on new technologies
Stay on top of customer reported issues, regularly communicate with customers, sales account teams, BU/Product Management and Engineering.
Support various customer enablement and partner events - deliver public speaking and presentations
Provide world-class customer service throughout the entire lifecycle of customer adoption.
Work independently or as part of a team on engagements with customers, often in a technical leadership role to ensure customer retention and to drive customer value realization.
Be able to drive and increase visibility of escalated support issues for BU key accounts as needed.
Identify and implement the use of various public & Pvt cloud services and offerings.
Experience dealing with various global customers, maintaining and establishing relationship with them
Capable of running status calls with the customers to keep them up to date with all relevant opened issues, and on-going projects
Able to handle escalations with demanding customers at a technical and management level
Flexible to work in shifts, Night shifts, Weekends & Holidays. (Predominantly Night Shift EST & PST)

Job Particulars

Role customer service tech support

Education Any Graduate

Who can apply Freshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id786677

Job Category Tech Support

Locality Address

State Karnataka

Country India

About Company

Since our founding two decades ago, our employees and ecosystem of 75,000 partners have been behind the technology innovations transforming entire industries—from banking, healthcare, and government to retail, telecommunications, manufacturing, and transportation. Every day, we work to solve our customers’ toughest challenges through disruptive technologies like edge computing, artificial intelligence, blockchain, machine learning, Kubernetes and more–to define the digital foundation that will accelerate the next wave of innovation.

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