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Technical Support Engineer Jobs in Bengaluru - NetApp

CW
Technical Support Engineer
NetApp
Other Course
0 to 3 yrs
NetApp
Last Date 23 Sep 2020
This Job is Expired

NetApp - Job Details

Date of posting: 23 Jul 20
Job Summary

We at NetApp Inc. are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems with respect to NetApp Storage. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
If you’re a motivated self-starter, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. simply, we’d like to meet you.

Responsibilities
  • Provide Tier II technical support to enterprise clients, Resellers and Third-party support providers on complex and escalated scenarios.
  • Provide troubleshooting and technical support via phone, Web based tools and email.
  • During problem escalations, act as a liaison between customers and Engineering support.
  • Collaborate with other teams and experts whenever required to solve complex technical issues.
  • Continuously develop skills leveraging several learning tools available at NetApp Inc.

Job Requirements

Required Skills
  • Excellent troubleshooting skills, and passion for problem solving and investigation
  • Understanding and strong troubleshooting experience with File sharing protocols and application: - CIFS, NFSv3, NFSv4, Citrix, Hyper-V and VMware
  • Excellent knowledge of Operating Systems including (Windows servers 2008, 2012, 2016, UNIX, Linux, RHEL)
  • Strong troubleshooting experience with Ethernet, TCP/IP networking protocol.
  • Strong troubleshooting knowledge on DNS, LDAP, NIS, DC, AD and Kerberos.
  • Should be able to identify and troubleshoot SMB and NFS authentication and authorization issues.
  • Strong knowledge and experience in troubleshooting issues on either NFS or CIFS or TCP/IP is mandatory.
  • The ability to diagnose complex problems and deliver analyses of root causes across a stack of complex applications, OS, Network switching and storage elements.
  • Candidate having experience in administration and troubleshooting of NetApp 7 Mode and C Mode is a plus.
  • Exposure on working with VSCAN, Fpolicy is a plus.
  • Knowledge on tools like perfstat, wireshark, netmon, ASUP logs is a plus.

Desired Skills
  • Working Knowledge on Unix
  • Hands on NetApp System Manager / OnCommand suite applications.
  • Hands on Ontap 7-mode/ Clustered administration.


Education

Typically requires a Bachelor’s degree and a minimum of 3 years of related experience; or an advanced degree without experience; or equivalent work experience.

“NetApp is an equal opportunity employer and encourages individuals of all backgrounds, including individuals with disabilities, to apply for open positions at NetApp.”

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 yrs )

About NetApp

NetApp
This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

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NetApp recruiting Technical Support Engineer Experienced(0 to 3 yrs) candidates candidates nearby Bangalore.NetApp vacancies for Technical Support Engineer is recruited through Written-test, Face to Face Interview etc.
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