Technical Support Engineer Jobs in Chennai - Alation

Technical Support Engineer
Last Date 02 Sep 2020
Apply Now

Alation - Job Details

Date of posting: 03 Jul 20
Alation continues to hire for roles at various locations with all interviewing and on-boarding done virtually due to COVID-19 crisis. Everyone new to the Alation team, along with our current workforce, will temporarily work from home until it is safe to return to our offices.

Alation pioneered the data catalog market, leading the evolution of data management from simply managing data to driving data culture. Alation customers leverage the data catalog as a platform to drive data search & discovery, data governance, data stewardship, analytics, and cloud migration. With its powerful behavioral and linguistic intelligence technologies, collaboration capabilities, and open interfaces, Alation provides a platform for a broad range of metadata management applications by combining machine learning with human insight to tackle the most demanding challenges in data management. More than 180 organizations are driving their data cultures and improving their organizations’ decision-making with Alation, including AbbVie, Draft Kings, Exelon, Finnair, Genentech, GoDaddy, Marks & Spencer, MercadoLibre, Munich Re, New Balance, New Relic, Pfizer, Scandinavian Airlines, Scout24, and US Foods. Headquartered in Silicon Valley, Alation is funded by Costanoa Ventures, Data Collective Venture Capital, Icon Ventures, Sapphire Ventures, and Salesforce Ventures.

As our Technical Support Engineer, you will be helping customers integrate with the Alation product, providing advanced level support on technical issues with the product, and for improving the Alation knowledge base. You will work closely with product managers, engineers, and customers to improve the quality of the product. You will both solve technical problems and develop collaborative relationships with our customers, who are some of the most advanced analytics teams in the world.

    • Provides First/second/third level technical support for customers, partners, account teams, and other Technical Support Engineers.
    • Applies analytical skills and technical knowledge to solve product problems of moderate to high complexity.
    • Provides technology/product training, documentation and intellectual property material as required.
    • Acts as focal point for large account product problem resolution.
    • Support customer success with specialized product knowledge.
    • Effectively utilizes moderate to complex lab setups to recreate and solve problems.
    • Submits complete and correct bug reports in area of expertise. Advocate for customers in engineering roadmap planning.
    • Interacts across support teams and development teams at peer level.
    • Acts as a technical expert and provides support on a world-wide basis.
    • Minimum between 3-8 years of experience in the following:
    • Understanding of application components and functionality; i.e. relational databases (PostgreSQL, MySQL, Oracle, MS SQL Server),NoSQL databases (MongoDB, Redis etc.),web Servers (Apache, Nginx, etc.).
    • Proficient with Linux & SQL
    • Understanding of Big data, Hadoop Ecosystem, MapR, Hive & Kerberos a big plus
    • Experience in troubleshooting. Red Hat, Centos, and Ubuntu operating systems a plus.
    • Knowledge of SAML, LDAP, BI and reporting tools, Tableau, AWS a big plus
    • Experience working with web APIs.
    • Experience with python, Java a nice to have.
Additional Skills
    • Comfort with working in a fast paced, rapidly changing environment.
    • Ability to work on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors.
    • Strong analytical and troubleshooting skills.
    • Good verbal communication skills.
    • Promotes and solicits ideas within project team(s).
    • Ability to handle critical customer issues/problems.
    • Able to determine problems and deliver known solutions with a high level of customer satisfaction.
    • Ability to determine root cause and resolution for previously unknown problems.

Job Summary

Job Type : Full Time
Job Category : Core Technical
Hiring Process : Face to Face Interview
Who can apply : Experienced (3 to 3+ Years)

About Alation

More About Alation

Our founders have come together from different backgrounds: business, engineering, and design. This unique mix from our founding team is important to the Alation culture story. Today, our team consists of creators and communicators with varied backgrounds - from Stanford, to the Indian Institute of Technology, big companies and one-person startups, the United States, and abroad. We continue to seek ever more diverse perspectives as we grow.
Why Alation?

  • Market-Leading Data Catalog Provider
  • High-growth, collaborative environment with diverse and inclusive teams
  • Continuous learning, enrichment and development opportunities
  • Competitive pay and health offerings
  • Flexible time off to relax and recharge
  • Apply Now
    This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
    Civil Engineering
    Diploma engineer traniee
    Electrical Engineer
    Fresher Trainee Chemical Engineer

    People who view this job also look for jobs with following keywords

    Fully solved online mock placement papers with latest test pattern,count down timer,detail test analysis with answer and explanation is available at Power Placement Preparation:P3.
    Start your preparation now with P3 and increase your success probabiltiy.

    Need a Institute/Coaching Class?

    IT Courses / Govt Exam Preparation

    Higher Studies / Studies Abroad

    Post an enquiry and get instant responses from institutes and best Coaching Classes in your city

    Alation recruiting Technical Support Engineer Experienced(3 to 3+ Years) candidates candidates nearby Chennai.Alation vacancies for Technical Support Engineer is recruited through Written-test, Face to Face Interview etc.
    Alation Company recruits a lot of Experienced(3 to 3+ Years) candidates candidates every year based on the skills . The candidates with ME/M.Tech, BE/B.Tech are selected to full fill the vacancies in Engineer (Core, Non-IT) job field. The candidates nearby Chennai can apply for Technical Support Engineer position in Alation. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Alation recruitment, candidates are mostly chosen for the department of Engineer (Core, Non-IT) . To learn more about the current jobs and other details, it is better to go through official site of Alation and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Alation and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Alation and near your city and get a secured career.