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Technical Support Engineer Jobs in Chennai,Coimbatore,Erode - World Wide Career

Technical Support Engineer
World Wide Career
BE/B.Tech(Auto, chemical engineering, Civil, EEE, Mechanical Engineering, Electrical, Electronics & Instrumentation)
2017 - 2018
20000 - 35000 Per Month
Technical Support Engineer Jobs in Chennai,Coimbatore,Erode - World Wide Career
Last Date 17 Jul 2018

World Wide Career - Job Details

Date of posting: 18 May 18
  • We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
  • Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.
  • To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.
  • Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problem

Responsibilities
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients

Job Summary

Job Type : Full Time
Job Category : IT/Software,Core Technical,Manpower Consultants
Hiring Process : Face to Face Interview, Telephonic Interview
Who can apply : Freshers

About World Wide Career

Manpower Consultant 
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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World Wide Career recruiting Technical Support Engineer candidates nearby Chennai, Coimbatore, Erode, Nagercoil, Outside India.World Wide Career vacancies for Technical Support Engineer is recruited through Written-test, Face to Face Interview etc.
World Wide Career Company recruits a lot of candidates every year based on the skills Quality Control. The candidates with BE/B.Tech(Auto, chemical engineering, Civil, EEE, Mechanical Engineering, Electrical, Electronics & Instrumentation) are selected to full fill the vacancies in Engineer (Core, Non-IT) job field. The candidates nearby Chennai, Coimbatore, Erode, Nagercoil, Outside India can apply for Technical Support Engineer position in World Wide Career. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the World Wide Career recruitment, candidates are mostly chosen for the department of Engineer (Core, Non-IT) . To learn more about the current jobs and other details, it is better to go through official site of World Wide Career and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of World Wide Career and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in World Wide Career and near your city and get a secured career.