Technical Support Engineer Job in Hyrefox Consultants at Hyderabad, Chennai

Key Requisite:

• Excellent spoken and written English.
• Prior international Technical call taking experience.
• Managing service requests from receipt to its closure.
• Review requests for approvals.
• Experience in Active Directory, User policies, and security policies.
• Experience in order management and following up pending orders.
• Managing security groups of users as per request.
• Creation, modification, Deletion of distribution groups.
• Experience in Catalogue management.
• Ability to handle single user requests and bulk requests.
• Supplier delivery management.
• Prioritize requests based on priority. To work on administrative moves.
• Working on escalations raised by users.
• Identify service corrections required periodically and participate in SIPs.
• Understanding on Service Now and ITSM ticketing tools.
• Flexible to work in rotational shifts.
• Work in a high-pressure environment.
• Comfortable working 24/7 including Night Shifts.

Key Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in chat/email or over the phone.