Technical Support Engineer Jobs in Chennai,Hyderabad - Hyrefox Consultants
Technical Support Engineer
Hyrefox Consultants
1 to 3+ Years 
30000 - 40000 Monthly 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 04 Dec 19
Job Description
Description:
Key Requisite:
- Excellent spoken and written English.
- Prior international Technical call taking experience.
- Managing service requests from receipt to its closure.
- Review requests for approvals.
- Experience in Active Directory, User policies, and security policies.
- Experience in order management and following up pending orders.
- Managing security groups of users as per request.
- Creation, modification, Deletion of distribution groups.
- Experience in Catalogue management.
- Ability to handle single user requests and bulk requests.
- Supplier delivery management.
- Prioritize requests based on priority. To work on administrative moves.
- Working on escalations raised by users.
- Identify service corrections required periodically and participate in SIPs.
- Understanding on Service Now and ITSM ticketing tools.
- Flexible to work in rotational shifts.
- Work in a high-pressure environment.
- Comfortable working 24/7 including Night Shifts.
Key Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in chat/email or over the phone.
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Experienced (1 to 3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id775330
Job Category MBA , Diploma , BSc/BCA/BBM , 1 to 3 Yr Exp , Tech Support
SkillsInternational BPO
Locality Address
State Tamil Nadu, Telangana
Country India
About Company
Description:
Key Requisite:
- Excellent spoken and written English.
- Prior international Technical call taking experience.
- Managing service requests from receipt to its closure.
- Review requests for approvals.
- Experience in Active Directory, User policies, and security policies.
- Experience in order management and following up pending orders.
- Managing security groups of users as per request.
- Creation, modification, Deletion of distribution groups.
- Experience in Catalogue management.
- Ability to handle single user requests and bulk requests.
- Supplier delivery management.
- Prioritize requests based on priority. To work on administrative moves.
- Working on escalations raised by users.
- Identify service corrections required periodically and participate in SIPs.
- Understanding on Service Now and ITSM ticketing tools.
- Flexible to work in rotational shifts.
- Work in a high-pressure environment.
- Comfortable working 24/7 including Night Shifts.
Key Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in chat/email or over the phone.
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