Technical Support Engineer Jobs in Chennai - Jade Payment Solutions Private Limited
Job Description
- We are looking for a Technical Support Engineer to provide
enterprise-level assistance to our customers.
- You will diagnose and
troubleshoot software and hardware problems and help our customers install
applications and programs.
- Technical Support Engineer responsibilities include resolving
network issues, configuring operating systems and using remote desktop
connections to provide immediate support.
- You will use email and chat
applications to give clients quick answers to simple IT issues.
- For more
complex problems that require nuanced instruction, you will contact clients via
phone and/or provide clear, written instructions and technical manuals.
- Research and identify
solutions to software and hardware issues
- Diagnose and troubleshoot
technical issues, including account setup and network configuration
- Talk clients through a
series of actions, either via phone, email or chat, until they’ve solved a
technical issue
- Properly escalate
unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and
accurate feedback to customers
- Refer to internal
database or external resources to provide accurate tech solutions
- Ensure all issues are
properly logged
- Prioritize and manage
several open issues at one time
- Follow up with clients
to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and
timely reports
- Document technical
knowledge in the form of notes and manuals
- Maintain jovial
relationships with clients
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id353472
Job Category BSc/BCA/BBM , Tech Support
Locality Address
State Tamil Nadu
Country India
About Company
Jade Payments is a specialist pay ments program management company developin g effective and innovative stored value solutions to enhance and empower customer’s payment o ptions globally
We are focused in three speci fic areas in the prepaid sector: remittance and empowering the under-banked, next generatio n payments technology and travel.
Jade believes that the prepaid sector can empower the under-banked demo graphics globally by providing de-facto banking services that are unencumbered by traditional banking requirements and allow safe, cost effective and convenient remittance on a card-to-card basis.
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