Technical Support Engineer Jobs in Chennai - Jade Payment Solutions Private Limited
Technical Support Engineer
Jade Payment Solutions Private Limited
Expired
Posted: 30 Oct 18
Job Description
- Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.
- You will use email and chat applications to give clients quick answers to simple IT issues.
- For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
Job Particulars
Education Any Graduate
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id501747
Job Category Tech Support
Locality Address
State Tamil Nadu
Country India
About Company
Jade Payments is a specialist pay ments program management company developin g effective and innovative stored value solutions to enhance and empower customer’s payment o ptions globally
We are focused in three speci fic areas in the prepaid sector: remittance and empowering the under-banked, next generatio n payments technology and travel.
Jade believes that the prepaid sector can empower the under-banked demo graphics globally by providing de-facto banking services that are unencumbered by traditional banking requirements and allow safe, cost effective and convenient remittance on a card-to-card basis.
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