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Technical Support Engineer Jobs in Faridabad,Gurgaon,Ghaziabad - Posist

premium-job PREMIUM JOB

Technical Support Engineer

Posist
experience-icon 0 Years
salary-icon Not disclosed
Expired

Posted: 15 Feb 21

Job Description

Eligibility:
  • BE/B.Tech from 2020 Batch.
Responsibilities:
  • Taking Client queries over Call / Email / Chat
  • Resolve the tickets via Call / Email / Chat/ Remote tools
  • Register Client queries in Ticketing Tool.
  • Follow-up with client and with internal teams.
  • Resolve the issue within the SLA and Company guidelines.
  • Escalate the ticket to respective team and follow-up.
  • Resolve the tickets related to Printers, Cash Drawer, networking and POSist Product.
  • Sending updates to clients related to reported queries.
  • Working in Rotational Shifts.
  • Creating troubleshooting documents
Skills Required:
  • Good Communicable skills.
  • Should be able to work in 24*7 environment, Rotational Shifts (weekly offs will be there)
  • Practical knowledge of Hardware, network troubleshooting, Printer Installation (USB and
  • network)
  • Good Decision making skills
  • Multitasking
  • Willing to work Cross teams
  • Should be a Team player
  • Should have Knowledge of Remote Tools
  • Good Skills to adapt any Software tool.
  • Documentation Skills is an add on
Job Location: Delhi
Salary: INR 3.00 LPA

Job Particulars

Education BE/B.Tech
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1121074
Job Category Tech Support
Locality Address
Country India

About Company

As one of the leading SaaS companies in the Restaurant technology space, POSist is a success story in the making. POSist offers scalable, reliable, and easy to use point-of-sale technology, enabling businesses to automate operations, integrate with aggregators, delight guests, and grow their revenue. Given the dynamic space we operate in, there is no such thing as a typical day at work - Every day is about thinking and solving for new challenges and opportunities that come our way and ensuring that we meet the high expectations that our customers have of us while delivering business outcomes. 
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