Technical Support Engineer Job in Posist at Delhi, Faridabad, Gurgaon

PREMIUM JOB

Technical Support Engineer

Posist

0 Years

Not disclosed

Expired

Posted: 15 Feb 21

Job Description

Eligibility:

BE/B.Tech from 2020 Batch.

Responsibilities:

Taking Client queries over Call / Email / Chat
Resolve the tickets via Call / Email / Chat/ Remote tools
Register Client queries in Ticketing Tool.
Follow-up with client and with internal teams.
Resolve the issue within the SLA and Company guidelines.
Escalate the ticket to respective team and follow-up.
Resolve the tickets related to Printers, Cash Drawer, networking and POSist Product.
Sending updates to clients related to reported queries.
Working in Rotational Shifts.
Creating troubleshooting documents

Skills Required:

Good Communicable skills.
Should be able to work in 24*7 environment, Rotational Shifts (weekly offs will be there)
Practical knowledge of Hardware, network troubleshooting, Printer Installation (USB and
network)
Good Decision making skills
Multitasking
Willing to work Cross teams
Should be a Team player
Should have Knowledge of Remote Tools
Good Skills to adapt any Software tool.
Documentation Skills is an add on

Job Location: Delhi

Salary: INR 3.00 LPA

Job Particulars

Role customer service tech support

Education BE/B.Tech

Who can apply Freshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id1121074

Job Category Tech Support

Locality Address

State Haryana, Uttar Pradesh, Delhi

Country India

About Company

As one of the leading SaaS companies in the Restaurant technology space, POSist is a success story in the making. POSist offers scalable, reliable, and easy to use point-of-sale technology, enabling businesses to automate operations, integrate with aggregators, delight guests, and grow their revenue. Given the dynamic space we operate in, there is no such thing as a typical day at work - Every day is about thinking and solving for new challenges and opportunities that come our way and ensuring that we meet the high expectations that our customers have of us while delivering business outcomes.

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