Technical Support Engineer Jobs in Gurgaon - Altitude Software Asia Pacific Limited
Job Description
Job Description
The Support Engineer from the CA department will handle the Installation,
Implementation & Support of Altitude Software for India & other
assigned countries in Asia Pacific.
· Onsite or Remote Installation & Support of Altitude Software Unified Contact Centre Solution
· To provide technical support & solutions to the Altitude Partners & Customers on the Altitude Contact center solution
· Must have good understanding of call center, VOIP, SIP/E1/T1, Dialer, ACD , IVR etc.
· Good problem solving skills to troubleshoot, diagnose and solve the problems with proper RCA.
· Understand and analyzing the logs from the system.
· Co-ordinate with other departments in the Altitude and HQ teams in Europe.
· Perform advance troubleshooting activities while coordinating with 3rd party vendors to assist in problem resolutionJob Particulars
About Company
Altitude delivers worldwide the Altitude Xperience (Unified Customer Interaction), a robust, modular, customer interaction management software platform. It handles all interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards.
Altitude unified customer interaction solutions leverage existing
technology investments in the contact center, adding value - without
disruption - across a wide range of business situations. Altitude
Xperience contact center solutions are being used by over 300,000 people
in 1100 organizations in 80 countries, to manage enterprise functions
like customer care, telemarketing, telesales, collections, help desks,
surveys, etc for customer-centric companies.
Altitude has a 20-year plus track record of industry recognition and has
won dozens of awards for innovation and tangible results with customers
in key markets worldwide. Its customer interaction solutions have been
included by Gartner in the industry Magic Quadrants since 2004. Altitude
Software has 12 offices in four continents, a 160-strong partner
network, and is ISO 9001 certified for its worldwide customer support.
