Technical Support Engineer Jobs in Gurgaon - Qtel Comtech Limited
Job Description
: As a technical support/helpdesk employee, you’ll be
- Monitoring and maintaining the Computer Kiosk systems and networks in a technical support role.
- Tasks will include installing and configuring kiosk systems, diagnosing hardware/software faults and solving technical problems, either over the phone or by mobilising the local contact or face to face
- Remote Desktop Support using RDP
- Working with customers/employees to identify kiosk problems and advising on the solution and resolving the problem
- Logging and keeping records of customer queries
- Analysing call logs so you can spot common trends and underlying problems
- Updating self-help documents so customers can try to fix level 1 problems themselves
- Working with field engineers to visit customers if the problem is more serious
- Testing and fixing faulty equipment
Job Particulars
Education B.Arch, B.Com, B.Pharm, BA, BBA/BBM, BCA, BE/B.Tech, BEd, BSc, BVSc, MBBS, B.Design, B.FashionTech, BFA, BAMS, BHMS, B.P.Ed, B.F.Sc(Fisheries), BSW, Other Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id777000
Job Category BSc/BCA/BBM , Tech Support
SkillsLinux Hardware & Networking
Locality Address Sector 29, Gurgaon
State Haryana
Country India
About Company
Qtel is an ISO 9001-2000 & 10002:2004 Certified Company founded in 1999. We leverage our strength in critical technology for self-service commerce in banking, transportation, utility, bill-pay solutions end-to-end. These are innovative, reliable and easy to use and can be configured to suit a variety of applications and consumer needs. Qtel’s wide range of solutions & products are currently deployed with leading companies processing millions of transactions. Our service & support ensures consumer delight.
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