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Technical Support Engineer Jobs in Hyderabad - Quixy

Technical Support Engineer
Quixy
Technical Support Engineer Jobs in Hyderabad - Quixy
Last Date 25 May 2020
This Job is Expired

Quixy - Job Details

Date of posting: 26 Mar 20
Technical Support Engineer

Responsibilities:

  •  Deliver tier I & II technical support effectively for customers while following support processes, systems, best practices and technology.
  •  Develop thorough understanding of the product and remain up tdate on new product features.
  •  Register incidents, received by web, e-mail and phone, in support system
  •  Resolve incidents. Use available Knowledge Base, manuals or other reference materials as required.
  •  Respond tcases in a professional and timely manner and frequently update the ticket status tthe customer till successful resolution tensure high customer satisfaction.
  •  Investigate and resolve Incidents without known solutions
  •  Contribute solutions tKnowledge Base
  •  Liaise with Senior Technical Support Engineer or Principle Technical Support Engineer on complex cases, as appropriate
  •  Escalate cases t3rd Line and R&D, as appropriate
  •  Continuously improve customer service, productivity, and processes
  •  Ensure compliance with key support metrics (KPIs, SLAs, CSAT etc.)
  •  Provide input tmanager on customer services and support challenges.

Requirements:

  •  Extremely customer focused with proven customer service skills
  •  Extremely strong written and verbal communication skills in English
  •  2+ years’ experience as Technical Support Engineer with experience in helpdesk tools like Zohodesk, Remedy and Contact Center applications. Experience in Technical Support with SaaS companies a plus
  •  Thorough understanding of the technical support lifecycle
  •  Proven ability tplan, organize and lead in a dynamic work environment.
  •  Self-driven with ability tmulti-task and aptitude tlearn new technologies.

Educational Qualification Requirements: Ba

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers

About Quixy

Quixy is a NoCode Platform and a digital transformation platform helping businesses enhance efficiency, transparency and productivity of business operations by empowering business users with no coding skills to automate processes and build unlimited enterprise-grade applications, using simple drag and drop design, ten times faster compared to traditional approach.
This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Quixy recruiting Technical Support Engineer candidates nearby Hyderabad.Quixy vacancies for Technical Support Engineer is recruited through Written-test, Face to Face Interview etc.
Quixy Company recruits a lot of candidates every year based on the skills . The candidates with BA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Hyderabad can apply for Technical Support Engineer position in Quixy. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Quixy recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Quixy and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Quixy and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Quixy and near your city and get a secured career.