Technical Support Engineer Job in Novanet at Powai, Mumbai

Job Description:

• Your primary task would be providing technical support to Novanet’s 600+ active customers, handling & resolving customer issues, an end to end cycle.
  
• For the role, you’d need to apply knowledge of Novanet services, VOIP technology and networking hardware and software.
  
• Great communication skills will help you provide quick and accurate handling of support interactions – phone, chat, screen sharing & email and help you with answering technical questions, solving technical problems and suggesting appropriate workarounds.
  
• The role would involve working in shifts, please make a note.
  

Education:

• Degrees don’t matter here, but it’s cool if you have one — Bachelor's degree in Engineering, Telecommunication or related fields, then that’s great. We welcome 12th pass outs/ drop outs with open arms.
• With a laser focus on becoming the ultimate platform for voice communications, we’ve pioneered real-time communications technologies and made breakthroughs in user experience with our obsession for design.
• Soaring high is our nature, now and forever. Let's write the next chapter together.

Key Qualifications:

• Excellent Oral and Written Communications
  
• Excellent Interpersonal Skills
  
• Fair knowledge of Networking, CCNA, Understanding of Internal Protocols (Not mandatory*)