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Technical Support Engineer Jobs in Mumbai - Serving Skill

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Technical Support Engineer
Serving Skill
Serving Skill
Last Date 02 Sep 2020
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Serving Skill - Job Details

Date of posting: 02 Jul 20
Job Description
  • Due to COVID-19 We are making candidates join remotely please ensure if all the candidates have Laptops/ Desktop along with Broadband / Dongle Connections. We will also reimburse their phone and internet bills post joining.
The role guarantees tremendous leadership and resume-building in a short time for someone looking to accelerate their career progression well ahead of the normal curve.

Role Includes But Not Limited To
  • Understanding Operating Systems like Windows 7,8,10 and MacOS.
  • Troubleshooting Network and Internet Issues for Teachers.
  • Fixing Software and Drivers on Teacher Systems.
  • Understanding of Settings and Control Panel Options.
  • Fixing Issues in Device Manager and External Devices.
  • Understanding Latest Privacy Settings and Access Control in Devices.
  • Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.
  • Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.
  • Adept at technology to troubleshoot and ensure smooth online class experience.
  • Active listening skills, patience and detail obsession to maintain call logs.
Responsibilities
  • Identify and resolve technical issues promptly and successfully (TAT 10 minutes).
  • Answer technical and service questions about the product.
  • Ownership for the team mission to create a 5-Star experience for every customer
Additional Information

Primary Responsibilities
  • Identify and resolve technical issues promptly and successfully (TAT 10 minutes).
  • Answer technical and service questions about the product.
Additional Responsibilities
  • Ownership for the team mission to create a 5-Star experience for every recruit.
  • Reporting Team
  • Reporting Designation: Team Lead - Teacher Recruitment
  • Reporting Department: Ops - Delivery, Teacher Recruitment
Educational Qualifications Preferred
  • Category: Technical Diploma/Technical Course, Associate's Degree/College Diploma, Bachelor's Degree, Master's Degree, Professional Course
  • Field specialization: Information Technology
  • Degree: Master of Computer Applications - MCA, Bachelors of Computer Applications - BCA, Post Graduate Diploma in Computer Management - PGDCM, Post Graduate Diploma in Computer Application - PGDCA, Bachelor of Science - B.Sc, Master of Science - M.Sc
Required Training/s: IT hardware & Network / Trouble Shooting

Key Performance Indicators
  • Identify and resolve technical issues promptly and successfully (TAT 10 minutes)
  • Willingness to work in Night Shift (Non-Rotational)
  • Required Skills: IT Systems and Trouble Shooting
  • A bachelor's degree is required. Graduate in Computer Science/IT or strong passion for device and software tech debugging
  • Min. 1-3 years relevant experience OR Fresher Can Also APPLY

Job Summary

Job Type : Full Time
Job Category : Diploma,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 Years )

About Serving Skill

Serving Skill
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Serving Skill recruiting Technical Support Engineer Experienced(0 to 3 Years) candidates candidates nearby Mumbai.Serving Skill vacancies for Technical Support Engineer is recruited through Written-test, Face to Face Interview etc.
Serving Skill Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Mumbai can apply for Technical Support Engineer position in Serving Skill. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Serving Skill recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Serving Skill and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Serving Skill and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Serving Skill and near your city and get a secured career.