Technical Support Engineer Jobs in Mumbai

Technical Support Engineer

Serving Skill

0 to 3 Years

Not disclosed

Expired

Posted: 02 Jul 20

Job Description

Job Description

Due to COVID-19 We are making candidates join remotely please ensure if all the candidates have Laptops/ Desktop along with Broadband / Dongle Connections. We will also reimburse their phone and internet bills post joining.

The role guarantees tremendous leadership and resume-building in a short time for someone looking to accelerate their career progression well ahead of the normal curve.

Role Includes But Not Limited To

Understanding Operating Systems like Windows 7,8,10 and MacOS.
Troubleshooting Network and Internet Issues for Teachers.
Fixing Software and Drivers on Teacher Systems.
Understanding of Settings and Control Panel Options.
Fixing Issues in Device Manager and External Devices.
Understanding Latest Privacy Settings and Access Control in Devices.
Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.
Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.
Adept at technology to troubleshoot and ensure smooth online class experience.
Active listening skills, patience and detail obsession to maintain call logs.

Responsibilities

Identify and resolve technical issues promptly and successfully (TAT 10 minutes).
Answer technical and service questions about the product.
Ownership for the team mission to create a 5-Star experience for every customer

Additional Information

Primary Responsibilities

Identify and resolve technical issues promptly and successfully (TAT 10 minutes).
Answer technical and service questions about the product.

Additional Responsibilities

Ownership for the team mission to create a 5-Star experience for every recruit.
Reporting Team
Reporting Designation: Team Lead - Teacher Recruitment
Reporting Department: Ops - Delivery, Teacher Recruitment

Educational Qualifications Preferred

Category: Technical Diploma/Technical Course, Associate's Degree/College Diploma, Bachelor's Degree, Master's Degree, Professional Course
Field specialization: Information Technology
Degree: Master of Computer Applications - MCA, Bachelors of Computer Applications - BCA, Post Graduate Diploma in Computer Management - PGDCM, Post Graduate Diploma in Computer Application - PGDCA, Bachelor of Science - B.Sc, Master of Science - M.Sc

Required Training/s: IT hardware & Network / Trouble Shooting

Key Performance Indicators

Identify and resolve technical issues promptly and successfully (TAT 10 minutes)
Willingness to work in Night Shift (Non-Rotational)
Required Skills: IT Systems and Trouble Shooting
A bachelor's degree is required. Graduate in Computer Science/IT or strong passion for device and software tech debugging
Min. 1-3 years relevant experience OR Fresher Can Also APPLY