Technical Support Engineer Jobs in Pune,Chennai,Hyderabad - AINS Telecom
Job Description
Join our global Support Team based around the world in Australia, India and Philipines to support business customers in Australia.
You will provide front line telephone and email technical support to customers, and proactively monitor and respond to customer network alerts.
This role requires fluency in English and flexible working hours (shift rotations).
This role is 100% work from home and you must have good computer, quality headset and fast and stable internet connection.
Responsibilities include:
Interviews will be conducted by video conference.
You will provide front line telephone and email technical support to customers, and proactively monitor and respond to customer network alerts.
This role requires fluency in English and flexible working hours (shift rotations).
This role is 100% work from home and you must have good computer, quality headset and fast and stable internet connection.
Responsibilities include:
- Respond to document all incoming cases reported by customers via phone and email.
- Respond to network monitoring alerts by investigating, resolving or escalating as required.
- Provide first-line diagnostic/troubleshooting while maximizing customer satisfaction.
- Resolve cases where possible or escalate to 2nd/3rd level engineers, or vendors as required.
- 1+ years of technical support experience
- CCNA certification or equivalent network certificataion
- Quick learning
- Self-reliance and ability to work independently when required
- Fluency in English
Interviews will be conducted by video conference.
Job Particulars
Education ME/M.Tech(Network Engineering)
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id1151257
Job Category Tech Support , Work from Home
SkillsCCNA
Locality Address Chennai-Others, Hyderabad-Others, Pune-Others
State Maharashtra, Tamil Nadu, Telangana
Country India
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