Technical Support Engineer Jobs in Pune - Entercoms Solutions Pvt Ltd
Job Description
Please find below JD for your reference:
- Comprehend & audit tech support activities pertaining to computer hardware warranty parts dispatches.
- Provide L1 support to team members for tech support case log audits through email & chat.
- Reviewing web based dispatch Orders & processing as per set guidelines.
- Comprehending Troubleshooting notes on dispatch Orders and relating it with parts requested.
- Validating troubleshooting & correctness of the orders.
- Experience in ticketing tool & Experience/ Willing to work in providing online support.
1) The position is for rotational shift.
2) Person should be able to join on the immediate basis.
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Job Particulars
Education BE/B.Tech
Who can apply Freshers
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id1011602
Job Category Tech Support
Locality Address Aundh
State Maharashtra
Country India
About Company
Entercoms helps its customers accelerate the transformation of their service supply chains through deep domain expertise and technology. Entercoms achieves this through a BPaaS engagement model that focuses on business outcomes at speed. Within 90 days of their engagement, Entercoms' clients see benefits in areas such as on-time delivery performance, asset uptime, spares inventory, forecast accuracy, field service technician utilization, remote diagnostics accuracy, and service revenue.
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