Technical Support Engineer Jobs in Pune - Verificient Technologies

Technical Support Engineer

Verificient Technologies

0 to 3 Years

Not disclosed

Expired

Posted: 24 Apr 21

Job Description

Interact with users through a series of actions and answer all queries resolve issues via various communication channels chat telephone or email Maintain and update fact sheets and other information about the application Troubleshoot systems network problems diagnosing and solving software issues at the user s end Document and prioritize help desk tickets emails calls and respond in a timely manner as per SLAs Preference will be given to candidates with training experience and B2B support or Enterprise level experience Candidates with up to date knowledge in working in and around Windows MAC thin-client