Technical Support Engineer Jobs in Pune - Welkin IT Services Pvt Ltd

Technical Support Engineer
Welkin IT Services Pvt Ltd
2016 - 2017
250000 - 300000 Per Year
Technical Support Engineer Jobs in Pune - Welkin IT Services Pvt Ltd
Last Date 21 Aug 2017

Welkin IT Services Pvt Ltd - Job Details

Date of posting: 22 Jun 17
  • B. E./B. Tech (CS/IT/ECE/EEE) from 2016 & 2017 batches
Job Description:

We are looking for candidates to provide technical assistance for our software product via call, email and chat.
Support to be provided during Indian & German Business Hours. 
Candidate must be willing to work 6 days a week in rotational shifts.

Candidates with technical background and strong communication skills will be preferred

  • Understand customer needs, expectations and help them resolve the issue. Clarify customer requirements; probe and confirm understanding of requirements or problem.
  • Keep all the ongoing cases documented and up to date in the case management system.
  • Prioritize incidents and complaints to assure all SLAs are met.
  • Utilize all technical resources to solve customer problems.
  • Engage with product and engineering teams as needed to escalate/ report bugs.
  • Handle technical issues of different complexity and help other members of the team.
  • Review support cases.
  • Willingness to work in shifts. 
  • Keeping oneself up to date with technology.
Salary: 3LPA

Job Summary

Job Type : Full Time
Job Category : IT/Software
Hiring Process : Written-test, Face to Face Interview
Who can apply : Freshers

About Welkin IT Services Pvt Ltd

Welkin IT Services Private Limited (abbreviated as “WELSERV”) commenced operating as a corporate entity in 2013.

WELSERV specializes in delivering IT services across the globe with cost effective solutions. WELSERV caters to different sections of businesses and people, categorised in domains as Digitalised Business, Digitalised Society & Digitalised Lifestyle. WELSERV identifies and bridges gaps by facilitating peoples’ efforts in leveraging and securing their highest potential in their digital environment through Product Development, IT Infrastructure Management, Network Planning & Design and Security offerings.

WELSERV is on the mode of becoming global leader by merging technological Innovation and customer’s gratification.

Through everything it does, we will strive to digitally enable businesses and individuals in a secure environment.

We like to believe that this will lead to a culture that encourages people to realize and attain their potential.

Macro analysis of customer’s requirement by WELSERV's highly proficient technicians is the decisive factor to its success.

ERP Solutions along with IT Infrastructure Management and Software Application and Web development constitute to WELSERV’s area of expertise.
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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