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Technical Support Engineer Jobs in Pune - Welkin IT Services Pvt Ltd

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Technical Support Engineer
Welkin IT Services Pvt Ltd
BE/B.Tech(CSE, EEE, ECE, IT)
2016 - 2017
250000 - 300000 Per Year
Welkin IT Services Pvt Ltd
Last Date 21 Aug 2017

Welkin IT Services Pvt Ltd - Job Details

Date of posting: 22 Jun 17
Eligibility:
  • B. E./B. Tech (CS/IT/ECE/EEE) from 2016 & 2017 batches
Job Description:

We are looking for candidates to provide technical assistance for our software product via call, email and chat.
Support to be provided during Indian & German Business Hours. 
Candidate must be willing to work 6 days a week in rotational shifts.

Candidates with technical background and strong communication skills will be preferred

  • Understand customer needs, expectations and help them resolve the issue. Clarify customer requirements; probe and confirm understanding of requirements or problem.
  • Keep all the ongoing cases documented and up to date in the case management system.
  • Prioritize incidents and complaints to assure all SLAs are met.
  • Utilize all technical resources to solve customer problems.
  • Engage with product and engineering teams as needed to escalate/ report bugs.
  • Handle technical issues of different complexity and help other members of the team.
  • Review support cases.
  • Willingness to work in shifts. 
  • Keeping oneself up to date with technology.
Salary: 3LPA

Hiring Process : Written-test, Face to Face Interview

About Welkin IT Services Pvt Ltd

Welkin IT Services Private Limited (abbreviated as “WELSERV”) commenced operating as a corporate entity in 2013.

WELSERV specializes in delivering IT services across the globe with cost effective solutions. WELSERV caters to different sections of businesses and people, categorised in domains as Digitalised Business, Digitalised Society & Digitalised Lifestyle. WELSERV identifies and bridges gaps by facilitating peoples’ efforts in leveraging and securing their highest potential in their digital environment through Product Development, IT Infrastructure Management, Network Planning & Design and Security offerings.

WELSERV is on the mode of becoming global leader by merging technological Innovation and customer’s gratification.

Through everything it does, we will strive to digitally enable businesses and individuals in a secure environment.

We like to believe that this will lead to a culture that encourages people to realize and attain their potential.

Macro analysis of customer’s requirement by WELSERV's highly proficient technicians is the decisive factor to its success.

ERP Solutions along with IT Infrastructure Management and Software Application and Web development constitute to WELSERV’s area of expertise.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Welkin IT Services Pvt Ltd recruiting Technical Support Engineer fresher’s in Pune. The Welkin IT Services Pvt Ltd vacancies for Technical Support Engineer is filled through Written-test, Face to Face Interview etc.
Welkin IT Services Pvt Ltd jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with BE/B.Tech(CSE, EEE, ECE, IT) are selected to full fill the vacancies in IT Software-Engineer job field. The fresher’s applying for Technical Support Engineer should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Welkin IT Services Pvt Ltd recruitment, fresher’s are mostly chosen for the department IT Software-Engineer. To learn more about the current jobs and other details, it is better to go through official site of Welkin IT Services Pvt Ltd and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Welkin IT Services Pvt Ltd and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.