Technical Support Engineer Jobs in Pune - Welkin IT Services Pvt Ltd
Job Description
- B. E./B. Tech (CS/IT/ECE/EEE) from 2016 & 2017 batches
- Understand customer needs, expectations and help them resolve the issue. Clarify customer requirements; probe and confirm understanding of requirements or problem.
- Keep all the ongoing cases documented and up to date in the case management system.
- Prioritize incidents and complaints to assure all SLAs are met.
- Utilize all technical resources to solve customer problems.
- Engage with product and engineering teams as needed to escalate/ report bugs.
- Handle technical issues of different complexity and help other members of the team.
- Review support cases.
- Willingness to work in shifts.
- Keeping oneself up to date with technology.
Job Particulars
About Company
Welkin IT Services Private Limited
(abbreviated as “WELSERV”) commenced operating as a corporate entity in 2013.
WELSERV specializes in delivering
IT services across the globe with cost effective solutions. WELSERV caters to
different sections of businesses and people, categorised in domains as
Digitalised Business, Digitalised Society & Digitalised Lifestyle. WELSERV
identifies and bridges gaps by facilitating peoples’ efforts in leveraging and
securing their highest potential in their digital environment through Product
Development, IT Infrastructure Management, Network Planning & Design and
Security offerings.
WELSERV is on the mode of becoming
global leader by merging technological Innovation and customer’s gratification.
Through everything it does, we
will strive to digitally enable businesses and individuals in a secure
environment.
We like to believe that this will lead to a culture that encourages people to realize and attain their potential.
Macro analysis of customer’s
requirement by WELSERV's highly proficient technicians is the decisive factor
to its success.
