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Technical Support Engineer Jobs Opening in 360degreeinfo at Chromepet, Chennai

Technical Support Engineer

360degreeinfo
experience-icon 0 Years
salary-icon 10000 - 20000 Monthly
qualification-icon Certificate Course (ITI), Diploma, BCA, BE/B.Tech, BSc, CS, 12th Pass (HSE)
location-icon Chennai
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Posted: 28 Apr 25
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Job Description

Job Description:

We are seeking a highly motivated and customer-focused Technical Support Engineer to join our support team. The Technical Support Engineer will be responsible for diagnosing and resolving technical issues reported by customers, ensuring a high level of client satisfaction and technical excellence. This role is ideal for individuals who possess a strong technical background, excellent problem-solving skills, and a passion for helping users overcome challenges with software, hardware, or networking systems.

As a Technical Support Engineer, you will serve as a key point of contact between the company and its customers, offering assistance via phone, email, chat, or remote support tools. You will troubleshoot technical issues, escalate complex problems to higher-level teams, and ensure that all support requests are resolved within the defined service level agreements (SLAs).

  • Answering customer inquiries and listen to their problems/asks
  • Troubleshooting customer reported problems – Remote support and On-site support.
  • Identifying root causes for the problems and taking corrective and preventive steps.
  • Installation of OS and software.
  • Providing training to the customer on software and solutions.
  • Product demonstration to customers.
  • Generating problem reports, logging issues, escalation of critical issues.

 

Required Skills:

  • Good reasoning and analytical skills
  • Good listening skills

More information about this Technical Support Engineer Job

Please go through the below FAQs to get all answers related to the given Technical Support Engineer job

  1. What are the job requirements to apply for this Technical Support Engineer job position?
    • Ans: A candidate must have a minimum of fresher as an Technical Support Engineer

  2. What is the qualification for this job?
    • Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), BCA, BE/B.Tech, BSc, CS, 12th Pass (HSE)

  3. What are the salary requirements for this job?
    • Ans: The salary range is between 10000 and 20000 Monthly. The Salary will depend on the interview. This Technical Support Engineer is a Full Time in Chennai.

  4. What is the hiring Process of this job?
    • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

  5. This Technical Support Engineer is a work from home job?
    • Ans: No ,its not a Work from Home Job.

  6. How many job vacancies are opening for the Technical Support Engineer position?
    • Ans: There are immediate 1 job openings for Technical Support Engineer in our Organisation.

Job Particulars

Role customer service tech support
Education Certificate Course (ITI), Diploma, BCA, BE/B.Tech, BSc, CS, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2665612
Job Category Diploma , BSc/BCA/BBM , Tech Support
Locality Address Chromepet
State Tamil Nadu
Country India

About Company

360degreeinfo
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