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Technical Support Engineer Jobs Opening in Alten calsoft labs digital at Ghansoli, Navi Mumbai

Technical Support Engineer

Alten calsoft labs digital
experience-icon 0 Years
salary-icon 15000 - 20000 Monthly
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Posted: 24 Jan 23

Job Description

Designation- Technical Support Engineer
JOB DESCRIPTION:- Technical Support Engineer will help distinguish our company with professionalism and assist our clients via phone and email. 
1. Attend calls from customers to understand their technical services related issues.
2. Use script to provide Information to customers regarding the support services.
3. Ask pertinent questions to understand the customer issues.
4. Record the customers issues in ITSM system.
5. Keep records of calls and record useful information.
6. Take ownership of customer issues reported and see problems through to resolution
7. Research, diagnose, troubleshoot and identify solutions to resolve customer issues
8. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
9. Provide prompt and accurate feedback to customers
10. Ensure proper recording and closure of all issues
11. Prepare accurate and timely reports
12. Document knowledge in the form of knowledge base tech notes and articles
13. Follow the SLA for issues with respect to the severity. 

More information about this Technical Support Engineer Job

Please go through the below FAQs to get all answers related to the given Technical Support Engineer job

  1. What are the job requirements to apply for this Technical Support Engineer job position?
    • Ans: A candidate must have a minimum of fresher as an Technical Support Engineer

  2. What is the qualification for this job?
    • Ans: The candidate can be a Graduate from any of the following: BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, MSc

  3. What are the salary requirements for this job?
    • Ans: The salary range is between 15000 and 20000 Monthly. The Salary will depend on the interview. This Technical Support Engineer is a Full Time in Navi Mumbai.

  4. What is the hiring Process of this job?
    • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

  5. This Technical Support Engineer is a work from home job?
    • Ans: No ,its not a Work from Home Job.

  6. How many job vacancies are opening for the Technical Support Engineer position?
    • Ans: There are immediate 1 job openings for Technical Support Engineer in our Organisation.

Job Particulars

Education BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, MSc
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1675590
Locality Address Ghansoli
Country India

About Company

Alten calsoft labs digital
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