Technical Support Engineer Jobs Opening in Black And White Business Solutions at Bannerghatta Road, Bellandur, Bommanahalli, Bangalore

Job Description

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

We are looking out for Immediate Joiners

English And Hindi is Mandatory.

Roles and Responsibilities

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they have solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with customers.

Desired Candidate Profile

• Graduate / Under Graduate
• Fresher & Experience can apply.
• Salary up to 29000 take home.

Perks and Benefits

• Day Shifts
• Fixed Saturday & Sunday off
• Attractive incentives
  
  

  
  

******* Walk-in with resume Walk-out with Offer Letter *******

1. What are the job requirements to apply for this Technical Support Engineer job position?
   
   • Ans: A candidate must have a minimum of fresher as an Technical Support Engineer


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, CS, MS, MSc
   
   
3. What are the salary requirements for this job?
   
   • Ans: The salary range is between 18000 and 29000 Monthly. The Salary will depend on the interview. This Technical Support Engineer is a Full Time in Bangalore.
   
   
4. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
5. This Technical Support Engineer is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
6. How many job vacancies are opening for the Technical Support Engineer position?
   
   • Ans: There are immediate 1 job openings for Technical Support Engineer in our Organisation.