Technical Support Engineer Jobs Opening in Cafe Coffee Day at Basavanagudi, Bangalore
Job Description
Location: Bengaluru
Department: IT Applications / Digital Transformation
Experience: Freshers
Qualification: B.E./B.Tech (Computer Science, Information Science, IT) or equivalent
Eligibility Criteria
- B.E./B.Tech in Computer Science, Information Technology, Information Science, or related disciplines.
- 2025 or 2026 pass-out - FRESHERS.
- Willing to work in rotational shifts
- Open to providing weekend support
- Interested in a Support role
- Basic understanding of databases, ERP systems, or business applications will be an advantage.
About the Role
We are looking for enthusiastic and technically inclined fresh graduates to join our D365 Support team as Tech Support Associate. The selected candidates will be trained on Microsoft Dynamics 365 (D365) and will provide Level 1 support across business functions such as Point of Sale (POS), Supply Chain, Master Data Management (MDM), and Finance.
This is an excellent opportunity for candidates looking to build a career in ERP applications, business systems support, and digital transformation.
Key Responsibilities
- Provide Level 1 support for Microsoft Dynamics 365 users.
- Log, track, and resolve user issues within defined SLAs.
- Escalate complex issues to the appropriate functional or technical teams.
- Support users across POS, Supply Chain, MDM, and Finance modules.
- Assist in troubleshooting application-related issues and user queries.
- Maintain issue logs, knowledge articles, and support documentation.
- Coordinate with business teams during testing, deployment, and go-live activities.
- Participate in training sessions to develop functional and technical expertise on D365.
Desired Skills
- Basic knowledge of SQL, databases, or software applications.
- Understanding of business processes such as retail operations, inventory management, or finance is a plus.
- Strong learning agility and customer-service orientation.
- Ability to work collaboratively in a fast-paced environment.
What You'll Gain
- Hands-on exposure to Microsoft Dynamics 365.
- Experience supporting critical business applications.
- Structured training and mentorship from experienced professionals.
- Opportunity to be part of a large-scale digital transformation program.
Employment Type: Contractual (1 year) - scope of conversion basis performance
Role Category: ERP/Application Support
Open Positions: 5
More information about this Technical Support Engineer Job
Please go through the below FAQs to get all answers related to the given Technical Support Engineer job
- What are the job requirements to apply for this Technical Support Engineer job position?
- Ans: A candidate must have a minimum of 0 to 06 Months year experience as an Technical Support Engineer
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BE/B.Tech
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Technical Support Engineer is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Technical Support Engineer position?
- Ans: There are immediate 1 job openings for Technical Support Engineer in our Organisation.
Job Particulars
Education BE/B.Tech(Computer Science & Engineering (CSE), Information Science/Technology (IS/IT))
Who can apply Freshers and Experienced (0 to 0.6 Years )
Hiring Process Telephonic Interview, Virtual Interview
Employment TypeFull Time
Job Id2903852
Job Category MBA , Walkin , Tech Support , Contingent
SkillsTech Support
Locality Address Basavanagudi
State Karnataka
Country India
About Company
Café Coffee Day, a part of Coffee Day Global Limited, is India’s favourite hangout for coffee and conversations. Popularly known as CCD, we strive to provide the best experience to our guests. Our coffees are sourced from thousands of small coffee planters, who made us who we are today and we're glad to be a part of their lives
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