Technical Support Engineer Jobs Opening in Client of teamlease private limited at Valsad
Job Description
Designation - Technical Support Engineer
Responsibilities
Able to assess customer needs and set expectations
Handle moderate to complex application guidance and level II customer support and resolution for assigned product list
Responsible for handling a high volume of administrative cases
Verify accuracy of business impact statement as provided by the customer
Problem-solving mindset
Perform, with limited direction, problem verification by confirming customer s environment, error messages, and symptoms of a problem
Able to troubleshoot common problems
Ability to search for needed information and find answers in documentation
Use testing tools for troubleshooting
Research moderate cases using knowledge bases, documentation etc.
Gather information to develop reproducible cases
Prepare, recommend and implement solutions
Mastery of creating case tracking details for use by team members for similar/future problem resolution
Accountable for team and individual results
Participate in internal projects and other work as directed
Qualifications :
Bachelors or master s degree in Computer Science or related field
Demonstrated experience of Microsoft IIS web server.
Understanding of system administration in Microsoft environments
An ability to drive to goals and milestones while valuing and maintaining a strong attention to detail
Understanding of REST APIs.
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2739364
Job Category BSc/BCA/BBM , Tech Support
Locality Address
State Gujarat
Country India
About Company
Client of teamlease private limited
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