Technical Support Engineer Job in Client of teamlease private limited at Valsad

Responsibilities

Able to assess customer needs and set expectations

Handle moderate to complex application guidance and level II customer support and resolution for assigned product list

Responsible for handling a high volume of administrative cases

Verify accuracy of business impact statement as provided by the customer

Problem-solving mindset

Perform, with limited direction, problem verification by confirming customer s environment, error messages, and symptoms of a problem

Able to troubleshoot common problems

Ability to search for needed information and find answers in documentation

Use testing tools for troubleshooting

Research moderate cases using knowledge bases, documentation etc.

Gather information to develop reproducible cases

Prepare, recommend and implement solutions

Mastery of creating case tracking details for use by team members for similar/future problem resolution

Accountable for team and individual results

Participate in internal projects and other work as directed

Qualifications :

Bachelors or master s degree in Computer Science or related field

Demonstrated experience of Microsoft IIS web server.

Understanding of system administration in Microsoft environments

An ability to drive to goals and milestones while valuing and maintaining a strong attention to detail

Understanding of REST APIs.