Technical Support Engineer Jobs Opening in MICRO FLOW DEVICES INDIA PRIVATE LIMITED at Central Delhi, Bangalore, Mumbai, Delhi
Job Description
Position Summary:
We are looking for a skilled, customer-focused Technical Support Engineer to join our support team. The Technical Support Engineer will serve as the first point of contact for customers experiencing technical issues with our products or services. You will diagnose, troubleshoot, and resolve technical problems to ensure customer satisfaction and product reliability.
This role requires strong technical knowledge, excellent problem-solving skills, and the ability to communicate complex technical information clearly to both technical and non-technical users. You will collaborate closely with engineering, development, and product teams to escalate issues and provide feedback for continuous improvement.
- Answering customer inquiries and listen to their problems/asks
- Troubleshooting customer reported problems – Remote support and On-site support.
- Identifying root causes for the problems and taking corrective and preventive steps.
- Installation of OS and software.
- Providing training to the customer on software and solutions.
- Product demonstration to customers.
- Generating problem reports, logging issues, escalation of critical issues.
Required Skills:
- Good reasoning and analytical skills
- Good listening skills
Key Responsibilities:
1. Customer Support and Troubleshooting:
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Provide timely and effective technical support to customers via phone, email, chat, or ticketing systems.
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Diagnose and resolve hardware, software, network, or system issues related to the company’s products or services.
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Guide customers through problem-solving steps and configuration settings.
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Document all interactions, troubleshooting steps, and solutions in the ticketing system.
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Escalate complex issues to senior engineers or development teams as necessary.
2. Product Knowledge and Documentation:
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Maintain thorough understanding of the company’s products, features, and technical architecture.
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Create and update technical documentation, FAQs, and knowledge base articles to assist customers and internal teams.
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Provide input to product teams on common issues and user feedback.
3. Collaboration and Continuous Improvement:
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Work closely with engineering, development, and QA teams to resolve bugs, implement fixes, and improve product quality.
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Participate in team meetings and training sessions to stay updated on new products and technologies.
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Suggest process improvements to enhance support efficiency and customer experience.
4. Training and Customer Education:
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Conduct training sessions or webinars for customers on product features and best practices.
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Assist in onboarding new customers by providing technical guidance.
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Develop and distribute user guides and troubleshooting resources.
More information about this Technical Support Engineer Job
Please go through the below FAQs to get all answers related to the given Technical Support Engineer job
- What are the job requirements to apply for this Technical Support Engineer job position?
- Ans: A candidate must have a minimum of fresher as an Technical Support Engineer
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BCA, BE/B.Tech, BSc, CS
- What are the salary requirements for this job?
- Ans: The salary range is between 80000 and 110000 Monthly. The Salary will depend on the interview. This Technical Support Engineer is a Full Time in Bangalore, Mumbai, Delhi.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Technical Support Engineer is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Technical Support Engineer position?
- Ans: There are immediate 1 job openings for Technical Support Engineer in our Organisation.
Job Particulars
About Company
Delhi 
Freshers 
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Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
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B.Com, BA, BBA/BBM, BSc, BSW
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0 to 2 Years
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Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Delhi
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Delhi
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B.Com, BA, BBA/BBM, BSc, BSW
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B.Com, BA, BBA/BBM, BSc, BSW
Delhi
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Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Delhi
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B.Com, BA, BBA/BBM, BSc, BSW
Delhi
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Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Delhi
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Salary not disclosed
B.Com, BA, BBA/BBM, BSc
Delhi
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Salary not disclosed
B.Com, BA, BBA/BBM, BSc
Delhi
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B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
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Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW 
