Technical Support Engineer Jobs Opening in Vision Mechatronics Pvt Ltd at Khopat, Mulund West, Thane, Mumbai, Navi Mumbai, Thane
Technical Support Engineer
Vision Mechatronics Pvt Ltd
0 Years 
25000 - 35000 Monthly 
Diploma, BE/B.Tech(Applied Electronics, Electrical & Electronics Engineering (EEE), Electronics & Communication Engineering(ECE), Electrical Engineering, Electrical Instrumentation Engineering, Electronics Engineering (Specialization in IoT)) 
Mumbai, Navi Mumbai, Thane Please Wait... ![animated wait]()
Posted: 31 Jul 25
Job Description
Key Responsibilities:
● Customer Interaction: Act as the primary customer contact, delivering exceptional service.
● Inquiry Handling: Handle inquiries, complaints, and escalate issues as needed.
● Product Knowledge: Stay updated on company products, services, and trends.
● Customer Experience Improvement: Identify and recommend improvements for customer experience.
● Technical Support: Assist with product setup, troubleshooting, orders, and returns.
● Database Management: Maintain accurate customer records in the database.
● Post-Purchase Follow-Up: Follow up with customers post-purchase for satisfaction.
● Reporting: Generate reports on customer satisfaction and improvements.
● Training: Train new customer service representatives if needed.
● Team Collaboration: Participate in team meetings and improvement initiatives.
Qualifications & Skills
● Education: Diploma/ degree in Electrical/ Electronics field preferred
● Experience: Experience in customer service or a related field.
● Skills: Excellent communication, problem-solving, and multitasking skills.
● Technical Proficiency: Proficiency in customer service software and Microsoft Office.
● Mindset: Strong organizational skills and a customer-centric mindset.
Preferred Qualifications
● Industry Experience: Industry-related customer service experience.
● Software Knowledge: Knowledge of ticketing systems.
● Language Skills: Bilingual abilities are a plus.
More information about this Technical Support Engineer Job
Please go through the below FAQs to get all answers related to the given Technical Support Engineer job
- What are the job requirements to apply for this Technical Support Engineer job position?
- Ans: A candidate must have a minimum of fresher as an Technical Support Engineer
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BE/B.Tech
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Technical Support Engineer is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Technical Support Engineer position?
- Ans: There are immediate 1 job openings for Technical Support Engineer in our Organisation.
Job Particulars
Education Diploma, BE/B.Tech(Applied Electronics, Electrical & Electronics Engineering (EEE), Electronics & Communication Engineering(ECE), Electrical Engineering, Electrical Instrumentation Engineering, Electronics Engineering (Specialization in IoT))
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id2725542
Job Category Diploma , Tech Support
Locality Address Khopat , Mulund West , Thane
State Maharashtra
Country India
About Company
Vision Mechatronics Pvt Ltd
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