Technical Support Engineer Voice Jobs in Gurgaon,Noida,Delhi - New Systems

Technical Support Engineer Voice
New Systems
Delhi, Gurgaon, Noida(Noida-Others)
0 Years
400000 - 600000 Yearly
New Systems
Last Date 20 Nov 2021
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New Systems - Job Details

Date of posting: 21 Sep 21

Voice based process of taking inbound calls from customers and solving technical queries.

Answering inbound technical support calls and taking ownership of support issue .

Expertise in troubleshooting and resolving technical issues related to Apple Mac, PC’s and Laptops, ipad, Mac OS, iOS, Chromebooks, Windows, networking / connectivity, firewalls, servers ) - all or some of them

Ability to communicate confidently with both tech-savvy and non-technical customers in fluent English (Total experience:3- 4+ years with min of 2- 3+ years in international call Centre (US preferred) and 3+ year in IT support / technical support.

Asking insightful questions to find out the cause of customer problem and using all available knowledge / resources to resolve.

Consistently improve the quality of your work based on coaching / mentoring you receive.

Generating solutions using your product knowledge and our knowledgebases.

Advanced Knowledge and experience with all or some of these: computer terminologies and concepts, networking/connectivity terminologies and concepts, Microsoft Office suites (PowerPoint, Excel, Project, Visio)

Availability in US hours (PST) - 9 hours working per day (10 hours shift) - Mon-Fri with occasional extended and week-end coverage

Job Summary

Job Type : Full Time
Hiring Process : Telephonic Interview
Who can apply : Freshers
Country : India

About New Systems

New Systems
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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New Systems recruiting Technical Support Engineer Voice candidates nearby Delhi, Gurgaon, Noida(Noida-Others).New Systems vacancies for Technical Support Engineer Voice is recruited through Written-test, Face to Face Interview etc.
New Systems Company recruits a lot of candidates every year based on the skills . The candidates with BE/B.Tech are selected to full fill the vacancies in Engineer (Core, Non-IT) job field. The candidates nearby Delhi, Gurgaon, Noida(Noida-Others) can apply for Technical Support Engineer Voice position in New Systems. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the New Systems recruitment, candidates are mostly chosen for the department of Engineer (Core, Non-IT) . To learn more about the current jobs and other details, it is better to go through official site of New Systems and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of New Systems and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in New Systems and near your city and get a secured career.