Technical Support Engineer Voice Jobs Opening in Black And White Business Solutions at Bellandur, Bommanahalli, Marathahalli, Bangalore
Technical Support Engineer Voice
Black And White Business Solutions
Expired
Posted: 13 Apr 22
Job Description
Technical Support Engineer Voice
Position Summary:-
- Technical support executives are responsible for handling calls from new and existing customers from the US regarding a variety of broadband/OS-related queries.
- Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support and offer information, as needed, to keep customers satisfied and retain business.
Roles and Responsibilities:-
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Determines requirements by working with customers
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Education & Experience:-
- Under Graduates/Graduates
- Fresher
Desired Skills and Abilities:-
- Excellent Communication Skills
- Basic Telephone Etiquette
- MS Office
- Basic System Navigation Skills
- Customer Focus and Being Attentive
- Troubleshooting
- Good reasoning and analytical skills
- Active listening skills
- Ability to comprehend the customer requirement well
- Good understanding of ISP.
Criteria:-
- Willing to work in Rotational shifts
- 5 days work/2 rotational weekly offs
- Transport facility provided
**PLEASE DO REFER YOUR FRIENDS LOOKING FOR BPO JOBS*
Job Particulars
Role engineer core non it
Education BCA, BE/B.Tech, BSc, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1465321
Job Category Core Technical , BSc/BCA/BBM
Locality Address Bellandur , Bommanahalli, Marathahalli , Nagawara , Old Airport Road
State Karnataka
Country India
About Company
Black And White Business Solutions
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