Technical Support Engineer- Voice Process Jobs in Chennai - Client of freshersworld
Job Description
- Take calls from Global customers and initiate the right response to them, positively and professionally
- Provide remote solutions to problems, probe problems, and explain the solution in such a way that non-technical users understand
- Willing to work in night shifts; Excellent written & spoken communication skills
- Excellent written & spoken communication skills
- Troubleshooting Hardware / Networking/OS related queries of our global customers Over the Phone which involves working in different time zones
Responsibilities
- Answer contacts promptly and professionally
- Log/Validate all contacts Call Handling Database
- Resolve a high percentage of customer problems using the relevant tools and systems
- Manage end to end all calls logged, providing regular updates to customers' on-call status
- Complete follow-on actions as appropriate
- Invoke Escalation Procedures within defined time frames
- Adhere to Policies & Procedures
- Work to achieve individual and team goals
- Protect confidential and sensitive information and materials
Job Particulars
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1457208
Job Category Tech Support
Locality Address Chennai-Others
State Tamil Nadu
Country India
About Company
Client of freshersworld
Jobs By Location
Chennai
Noida
Pune
Delhi
Bangalore
Hyderabad
Mumbai
Kolkata
Ahmedabad
Gurgaon
Others also searched for
Active Jobs By Type
View all
View less...
Active Jobs By Category
View all
View less
