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Technical Support Engineer- Voice Process Jobs in Chennai - Client of freshersworld

Technical Support Engineer- Voice Process
Client of freshersworld
Chennai(Chennai-Others)
0 to 3 Years
Not disclosed
Technical Support Engineer- Voice Process Jobs in Chennai - Client of freshersworld
Last Date 22 May 2022
This Job is Expired

Client of freshersworld - Job Details

Date of posting: 23 Mar 22
  • Take calls from Global customers and initiate the right response to them, positively and professionally
  • Provide remote solutions to problems, probe problems, and explain the solution in such a way that non-technical users understand
  • Willing to work in night shifts; Excellent written & spoken communication skills
  • Excellent written & spoken communication skills
  • Troubleshooting Hardware / Networking/OS related queries of our global customers Over the Phone which involves working in different time zones

Responsibilities 
 
  • Answer contacts promptly and professionally
  • Log/Validate all contacts Call Handling Database
  • Resolve a high percentage of customer problems using the relevant tools and systems
  • Manage end to end all calls logged, providing regular updates to customers' on-call status
  • Complete follow-on actions as appropriate
  • Invoke Escalation Procedures within defined time frames
  • Adhere to Policies & Procedures
  • Work to achieve individual and team goals
  • Protect confidential and sensitive information and materials

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 Years )
Country : India

About Client of freshersworld

Client of freshersworld
This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Client of freshersworld recruiting Technical Support Engineer- Voice Process Experienced(0 to 3 Years) candidates candidates nearby Chennai(Chennai-Others).Client of freshersworld vacancies for Technical Support Engineer- Voice Process is recruited through Written-test, Face to Face Interview etc.
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