Technical Support Engineer- Voice Process Jobs in Chennai - Client of freshersworld
Job Description
- Take calls from Global customers and initiate the right response to them, positively and professionally
- Provide remote solutions to problems, probe problems, and explain the solution in such a way that non-technical users understand
- Willing to work in night shifts; Excellent written & spoken communication skills
- Excellent written & spoken communication skills
- Troubleshooting Hardware / Networking/OS related queries of our global customers Over the Phone which involves working in different time zones
Responsibilities
- Answer contacts promptly and professionally
- Log/Validate all contacts Call Handling Database
- Resolve a high percentage of customer problems using the relevant tools and systems
- Manage end to end all calls logged, providing regular updates to customers' on-call status
- Complete follow-on actions as appropriate
- Invoke Escalation Procedures within defined time frames
- Adhere to Policies & Procedures
- Work to achieve individual and team goals
- Protect confidential and sensitive information and materials
Job Particulars
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1457208
Job Category Tech Support
Locality Address Chennai-Others
State Tamil Nadu
Country India
About Company
Client of freshersworld
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