Technical Support Engineer- Voice Process Job in Client of freshersworld at Chennai-Others, Chennai

Technical Support Engineer- Voice Process

Client of freshersworld

0 to 3 Years

Not disclosed

Expired

Posted: 23 Mar 22

Take calls from Global customers and initiate the right response to them, positively and professionally
Provide remote solutions to problems, probe problems, and explain the solution in such a way that non-technical users understand
Willing to work in night shifts; Excellent written & spoken communication skills
Excellent written & spoken communication skills
Troubleshooting Hardware / Networking/OS related queries of our global customers Over the Phone which involves working in different time zones

Responsibilities

Answer contacts promptly and professionally
Log/Validate all contacts Call Handling Database
Resolve a high percentage of customer problems using the relevant tools and systems
Manage end to end all calls logged, providing regular updates to customers' on-call status
Complete follow-on actions as appropriate
Invoke Escalation Procedures within defined time frames
Adhere to Policies & Procedures
Work to achieve individual and team goals
Protect confidential and sensitive information and materials