Technical Support Executive/Global Support Associate Jobs in Gurgaon,Delhi - Emprego solutions
Job Description
Urgent hiring for Technical Support Executive / Global Support Associate - L1
- salary up to 25k In-hand - 5 Days working (2 Rotational off)-
- salary up to 25k In-hand - 5 Days working (2 Rotational off)-
Shift - Rotational shift- Cab - 1 Side Drop/pick in odd hours in Radius of Maximum 20KMs- Required Excellent communication skills- Graduation in BCA / B.tech (Computer science or IT)
Location - Kapashera, Delhi
**Key Responsibilities:-
Troubleshoot tier 1 and/or tier 2 support requests via phone and web-based ticketing system
**Key Responsibilities:-
Troubleshoot tier 1 and/or tier 2 support requests via phone and web-based ticketing system
Use knowledge of web-based applications and networking to troubleshoot and resolve client issues
Perform tests to isolate the source of issues
Escalate issues to the Technical team when necessary
Liaise with all related teams and departments to ensure customer satisfaction and deliver the company promise
Verify technical fixes from the Technical teamUse remote desktop sharing application to assist end-users and resolve issues
Provide efficient and timely support to customers across geographies
Adhere to processes defined for case logging via Salesforce or other tools as mandatedProactively conduct account reviews of select customers on a regular basis to review service needs and usage trends
Job Particulars
Who can apply Freshers
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id1193543
Job Category Tech Support
Locality Address Mahipalpur
Country India
About Company
Emprego solutions
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