Technical support Executive Jobs in Bangalore - Black And White Business Solutions Pvt Ltd
Job Description
Responsibilities
- Technical support engineer - L1 - Skills - Tech knowledge. H/W & N/W.
- Customer support engineer - L1 - Good communication.
- Coordinate desktop changes to avoid deployment collisions.
- Prepare requests for rollout
- Prioritize change requests
- Create rollout plans for changes requests
- Coordinate implementation process
- Keep track of request and make sure they are implemented as planned
- Participate in incident handling concerning desktop changes.
- Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
- Microsoft environment knowledge (desktop & server).
- Have some level of technical understanding of the products building up a desktop service.
- Experience from the desktop environment.
- Understanding and experience of change management process.
- Phone support experience necessary.
- Technical Service desk or technical call center experience is necessary.
- Disciplined, systematic problem solving skills required.
- Windows Operating systems
- Clients: Windows7, Windows Vista, Windows XP, Windows 2000
- Servers: Windows 2000, Windows 2003, Windows 2008
- To be scheduled for Interview
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id648195
Job Category Tech Support
SkillsCustomer Care Executive Customer Relationship Customer Service Inbound Calling International BPO
Locality Address
State Karnataka
Country India
About Company
Black and white solutions
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