Technical support Executive Jobs in Bangalore - UOLO Technology

Technical support executives are responsible for working with customers and team members for problems that may arise in an organization.

Responsibilities:

• Answering phone calls, writing replies to emails and excelling in customer service.
• Providing technical solutions to different problems of customers by taking help of different tools.
• Ensure that the call comments are properly arranged and suitable information is provided to customers.
• Maintain high quality standards taking into view each aspect of attending the customer, listening to their problems and offering appropriate solutions to them.

Skills & Requirements:

• Act as an intermediary between the organization and customer such as dealing with the complaints and queries of consumers.
• Preparation of set answers in order to reply to customer queries immediately.
• Should have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• Should have an attitude that is well approachable by customers and understanding their problems.
• Should have extremely good listening skills in order to understand what the customer wants to say or express.
• Must know Languages: English, Kannada, Hindi and Manageable Telugu and Tamil.