Technical support Executive Job in UOLO Technology at HSR, Bangalore

Technical support executives are responsible for working with customers and team members for problems that may arise in an organization.

Responsibilities:

• Answering phone calls, writing replies to emails and excelling in customer service.
• Providing technical solutions to different problems of customers by taking help of different tools.
• Ensure that the call comments are properly arranged and suitable information is provided to customers.
• Maintain high quality standards taking into view each aspect of attending the customer, listening to their problems and offering appropriate solutions to them.

Skills & Requirements:

• Act as an intermediary between the organization and customer such as dealing with the complaints and queries of consumers.
• Preparation of set answers in order to reply to customer queries immediately.
• Should have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• Should have an attitude that is well approachable by customers and understanding their problems.
• Should have extremely good listening skills in order to understand what the customer wants to say or express.
• Must know Languages: English, Kannada, Hindi and Manageable Telugu and Tamil.