Technical support Executive Jobs in Chennai - Sitel
Technical support Executive
0 to 3 Years 
17000 - 25000 Monthly 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Job Description
- Excellent Carrear Oppurtunity for both freshers (2018) & for Experienced in International Company
- Technical Support , Canadian Voice process in SITEL Chennai
- Designation: Customer Service Professionals- Technical support executives
- Qualification: 12th passed , Diploma, any UG & PG degree , BE / Btech with arrears are also eligible
- Please note: Candidates with Backlogs will be considered.
- Experience: 0-3 Years
- Compensation: 20k to 25k (excellent growth opportunity for freshers )
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
- Follow standard processes and procedures;
- Identify and escalate priority issues per Client specifications;
- Redirect problems to appropriate resource;
- Accurately process and record call transactions using a computer and designated tracking software;
- Offer alternative solutions where appropriate with the objective of retaining customers and clients business;
- Organize ideas and communicate oral messages appropriate to listeners and situations;
- Follow up and make scheduled call backs to customers where necessary;
- Desired Candidate Profile:
- Effective English oral communication skills
- Excellent, analytical, listening and organizational skills
- Excellent customer service skills and great enthusiasm for helping customers
- Must be able to prioritize and complete all job duty requirements
- Excellent time management skills, attention to detail and the ability to multi task
- Competent in MS office and web browser environments
- Attractive incentives and other employee benefits (Exclusive of CTC)
- Free cab facilities (Home pickup and home drop)
- Timings: 11:00 AM - 6 PM
Job Particulars
About Company
Sitel Tech Support (PTS) is an end-to-end solution for both B2B and B2C channels integrating marketing, sales, CRM, payment processing and technical resolution of out-of-scope or out-of-warranty issues. PTS is developed to enhance and differentiate a service or product by providing technical support features or profitably offer out-of-warranty services. Our offering can create an additional revenue stream, increase customer lifetime value and decrease your customers’ effort by solving complex technical issues.
Post-warranty service reinvented – technical support as a profit centerIf your customer’s product warranty has expired or you want to adequately support your customers, we have the solution – whether or not the problem is caused by your product or service. Independent Software Vendors (ISVs), Internet Service Providers (ISPs), original equipment manufacturer (OEM) and retailers have leveraged PTS for our expertise to make their brand the go-to for single-stop consumer support.
We help identify your top call drivers and separate in-scope and in-warranty calls from out-of-scope or out-of-warranty calls. These calls, viewed as costs, are actually opportunities. We tailor a go-to-market approach for converting each call into a revenue stream – while satisfying your customers. Each month, we’ll share a portion of the revenues generated from your Premium Technical Support business, subsidizing your core support costs, while increasing customer satisfaction with your brand.
