Technical support Executive Jobs in Delhi - Nexme Retailtech Private Limited.

Nexme Retailtech Private Limited. - Job Details

• The job role will be to work clients online-remote- support /onsite- walk in support.

Responsibilities:

• Make telephone calls to prospects.
• Keep accurate and detailed records of calls made and results achieved.
• Achieve budgeted campaign DMC rate and specified targets.
• Understand and manage personal performance on daily basis Attend campaign briefings.
• Demonstrate a thorough understanding of our PEDDLE PLUS Software products and services and the objectives of specific campaigns Maintain confidentiality.
• Act as a representative of the client and represent their interests at all times.
• Use company script guidelines appropriately and follow detailed briefs to conduct campaign calls.
• Provide feedback and input to customer.
• Record details of opportunities and lead notes.
• Brand promotion.
• Explain the customers- based on product offers/ benefits.
• In the free time, Search the names of the customers in the Google site are known to sell the software.
• Promoting the products.
• Smoothly customers handle not arrogance/cloud.
• Listen to customer’s requirement before and then keep your talk.
• Feedback-mails/phones (communication channels).
• Maintain DSR sheet (Customer feedback/complain).
• Maintain register for the same.
• Prepare a list of calls made by the location wise.
• Make complains to the any issue inform your senior officer.
• It is also necessary to install the software at customer end online through remote software and give right training with user journey of the PEDDLE PLUS software.

Skill & Requirements

• Graduate in any stream.
• Good Negotiation skills.
• Good manners & Cool-tempered.
• Ability to use Microsoft Word, Excel and PowerPoint.
• Should be passionate for retail and retailtech.
• Should have the ability to identify opportunities and potential leads.
• Should be a quick learner of technology-product.
• Good tele-communication skills with decent experience in retail technology.
• Good convincing power.
• Having patience in dealing with difficult clients.
• Good communication skills in either Hindi or English. Preferably both.

About Nexme Retailtech Private Limited.