Technical support Executive Jobs in Delhi - Nexme Retailtech Private Limited.
Job Description
- The job role will be to work clients online-remote- support /onsite- walk in support.
Responsibilities:
- Make telephone calls to prospects.
- Keep accurate and detailed records of calls made and results achieved.
- Achieve budgeted campaign DMC rate and specified targets.
- Understand and manage personal performance on daily basis Attend campaign briefings.
- Demonstrate a thorough understanding of our PEDDLE PLUS Software products and services and the objectives of specific campaigns Maintain confidentiality.
- Act as a representative of the client and represent their interests at all times.
- Use company script guidelines appropriately and follow detailed briefs to conduct campaign calls.
- Provide feedback and input to customer.
- Record details of opportunities and lead notes.
- Brand promotion.
- Explain the customers- based on product offers/ benefits.
- In the free time, Search the names of the customers in the Google site are known to sell the software.
- Promoting the products.
- Smoothly customers handle not arrogance/cloud.
- Listen to customer’s requirement before and then keep your talk.
- Feedback-mails/phones (communication channels).
- Maintain DSR sheet (Customer feedback/complain).
- Maintain register for the same.
- Prepare a list of calls made by the location wise.
- Make complains to the any issue inform your senior officer.
- It is also necessary to install the software at customer end online through remote software and give right training with user journey of the PEDDLE PLUS software.
Skill & Requirements
- Graduate in any stream.
- Good Negotiation skills.
- Good manners & Cool-tempered.
- Ability to use Microsoft Word, Excel and PowerPoint.
- Should be passionate for retail and retailtech.
- Should have the ability to identify opportunities and potential leads.
- Should be a quick learner of technology-product.
- Good tele-communication skills with decent experience in retail technology.
- Good convincing power.
- Having patience in dealing with difficult clients.
- Good communication skills in either Hindi or English. Preferably both.
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1292615
Job Category BSc/BCA/BBM , Tech Support
Locality Address Vasant Kunj
State Delhi
Country India
About Company
Nexme Retailtech Private Limited.
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