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Technical support Executive Jobs in Delhi - POSist Technologies

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Technical support Executive
POSist Technologies
2018 - 2019
25000 - 28000 Per Month
Technical support Executive Jobs in Delhi - POSist Technologies
Last Date 29 Feb 2020
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POSist Technologies - Job Details

Date of posting: 27 Jan 20
Eligibility:
  • BE/ B.Tech from 2018-19 Batch.
Responsibilities:
  • Taking client queries related to technical issues – inbound/outbound/follow-ups
  • Provide assistance to clients over call/email/chat.
  • Registering issues and providing support remotely.
  • Creating a ticket on receiving the problem in the internal ticketing tool.
  • Understanding the problems related to hardware, printer, network, windows, POSist software and troubleshooting them.
  • Resolving the issues within the SLA or escalate to a level higher.
  • Following up with the client after resolving the problem and closing the ticket.
  • Adherence to the predefined roster for regular attendance.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Taking part in training and other learning opportunities to expand knowledge of company and position
  • Adhering to all company policies and procedures.
  • Develop and maintain a knowledge base of POSist's evolving products and services. 
Requirements:
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Applicants must be flexible with work schedule. Position entails various shifts in a 24/7 operation, rotational shifts (Which may include weekends and holidays).
  • Ability to understand hardware/software/networking issues and troubleshoot them
  • Strong time management and decision making skills
  • Adaptability and accountability
  • Knowledge of basic networking, switches, router is important.
  • Ability to work effectively in a team
  • Must be able to multi-task with exceptional attention to detail.
  • Previous experience in customer relations would be ideal, preferably in POS application operations.
  • Basic skill in using Microsoft Office applications (Excel, Word)
  • Ability to work effectively under pressure with minimal supervision. 
Salary: 3LPA
Work Location: Delhi

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers

About POSist Technologies

POSist is a leading cloud-based Restaurant Technology Platform that provides an end-to-end solution for all types of restaurants and food outlets. With the motto of offering ‘training free’ and ‘easy to use’ solutions, POSist has a presence in 20 countries across 100+ and is working with more than 6000 restaurant brands globally. 
At POSist, our vision is to make the restaurant industry a better place through the power of automation. Our efforts across all teams revolve around creating thought leadership in space, understanding the needs of restaurateurs, and providing them with the tools, knowledge, and support required to make their business a success. 
POSist presents a unique opportunity for professionals with a place where they can find, develop, and hone their talents, and work in a fast-paced environment on things that actually make an impact. 
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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POSist Technologies recruiting Technical support Executive candidates nearby Delhi.POSist Technologies vacancies for Technical support Executive is recruited through Written-test, Face to Face Interview etc.
POSist Technologies Company recruits a lot of candidates every year based on the skills JavaScript. The candidates with BE/B.Tech are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Delhi can apply for Technical support Executive position in POSist Technologies. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the POSist Technologies recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of POSist Technologies and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of POSist Technologies and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in POSist Technologies and near your city and get a secured career.