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Technical support Executive Jobs in Delhi - SysTools Software Pvt. Ltd.

Technical support Executive

SysTools Software Pvt. Ltd.
Expired

Posted: 23 Sep 21

Job Description

·         Troubleshooting, resolving all technical & non-technical issues related to software.

·         Handle chat, email & remote desktop access support process

·         Attend customer queries related to the product features and provide them with satisfactory assistance.

·         Testing & Analysis of all products & services

·         Identifying any bugs/issues in the system and assisting in their resolution

·         Focusing on customer retention in cases of cancellations.

·         Recording, tracking & reporting problem activity

·         Handle escalations for post installation issues.

·         Creating FAQ/ documentations related to product training & support

·         Track the nature of various end user requests to see what issues might be the most 

          common, and ensures all technical areas of concern are handled adequately.             

Job Particulars

Who can apply Freshers
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id1316024
Locality Address Dwarka
State Delhi
Country India

About Company

 

SysTools® deliver innovative software applications to enhance the lives of millions of IT admins and computer users around the globe.  With years of experience in software development industry by delivering user friendly solutions, SysTools® is a fast growing company being established as a dignified industry leader today, with operations covering more than half of the world countries. With 220+ software solutions delivered till date, we help our clients to be updated for the upshots of technical revolutions with the benchmark of successful system file/database management through minimum investment. Our footprints are the first ones to be added on the arenas like Cloud Computing, SharePoint Migration, Email Migration, Data Recovery, Google Apps data management, and Email Conversion etc. We are assisting International Law Enforcement Agencies and Digital Forensic Investigation Teams with Forensic services, Training and Digital Solutions provided.

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