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· Troubleshooting, resolving all technical & non-technical issues related to software.
· Handle chat, email & remote desktop access support process
· Attend customer queries related to the product features and provide them with satisfactory assistance.
· Testing & Analysis of all products & services
· Identifying any bugs/issues in the system and assisting in their resolution
· Focusing on customer retention in cases of cancellations.
· Recording, tracking & reporting problem activity
· Handle escalations for post installation issues.
· Creating FAQ/ documentations related to product training & support
· Track the nature of various end user requests to see what issues might be the most
common, and ensures all technical areas of concern are handled adequately.
SysTools® deliver innovative software applications to enhance the lives of millions of IT admins and computer users around the globe. With years of experience in software development industry by delivering user friendly solutions, SysTools® is a fast growing company being established as a dignified industry leader today, with operations covering more than half of the world countries. With 220+ software solutions delivered till date, we help our clients to be updated for the upshots of technical revolutions with the benchmark of successful system file/database management through minimum investment. Our footprints are the first ones to be added on the arenas like Cloud Computing, SharePoint Migration, Email Migration, Data Recovery, Google Apps data management, and Email Conversion etc. We are assisting International Law Enforcement Agencies and Digital Forensic Investigation Teams with Forensic services, Training and Digital Solutions provided.
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