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Technical support Executive Jobs in Gurgaon - CIK Telecom India Pvt Ltd

Technical support Executive
CIK Telecom India Pvt Ltd
Gurgaon(MG Road, Gurgaon , Gurgaon-Others)
150000 - 300000 Per Month
CIK Telecom India Pvt Ltd
Last Date 19 Jun 2020
Apply Now

CIK Telecom India Pvt Ltd - Job Details

Date of posting: 20 Apr 20

Dear Candidate,

 


Build your career with the greatest brand!!!


We hiring for Graduates, fresher or experienced candidates with Excellent Communication skills for Voice process for Gurgaon Location.

 

Designation: Technical Support Associate -Voice 

 

 

CIK Telecom India Pvt. Ltd.

CIK Telecom was founded in 2003 in Toronto, Canada, emerging from the advanced technologies and research from Onet System Inc., a leading consulting company in Canada specializing in telecommunications. CIK employs more than 300 staff with offices located in Canada, United States, China, Vietnam, India, and Morocco. We have local support centres in each of the major cities in Canada. CIK is registered as a licensed carrier with the CRTC (Canadian Radio-Television and Telecommunications Commission) since 2003.

 
Roles & Responsibilities:

  • Deliver service and support to end-users using and operating automated call distribution phone software.
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
  • Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router, switch, Sip configuration;
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, basic trouble shooting and more;
  • Need to know only basic trouble shooting of Domestic routers, Mac ID and windows.
  • Knowledge about DNS, Basic network trouble shooting
  • Research required information using available resources;
  • Follow standard processes and procedures;
  • Offer alternative solutions where appropriate with the objective of retaining customers
  • Organize ideas and communicate oral messages appropriate to listeners and situations;
  • Follow up and make scheduled call backs to customers where necessary;
  • Stay current with system information, changes and updates.

 

Senior Technical Support Representative (Internet Connectivity)

 

For Level 1.2 Technicians:

Diploma or Bachelor Degree, and Major is related to Computer science or Networking.

 

  • Understanding the DSL Technology and familiar with Modem/Router connections.
  • Ability to read/speak/write English fluent and no accent issue for communication.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Ability to use the basic DOS Command for network trouble shooting.
  • Ability to empathize and professionally troubleshoot and resolve customer’s issues.
  • Fast learner and always willing to follow up the request from Management.
  • Backgrounds of networking trouble shoot.
  • Working experience of Networking/VOIP service/IPTV.
  • Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup and configuration.

 

Optional:

  • Technical Engineer/Senior Level Technician of Network system/popular VOIP System Such as: Avaya Phone System or Jadoo TV System support.
  • Certificate of: CCNA or CCNP.


Requirements:
*Candidate should be flexible for 24*7.
*Knowledge about the principles of customer handling.
*Proper phone etiquette.
*Ability to speak and write clearly and accurately.
*Strong communication skills.
*Proficiency in typing speed and grammar.
*Position requires the use of headset and candidate should be open for the same.

Shift Timings: 5:30pm to 2:30am, 09:30pm to 6:30am & 2:30am to 11:30am.

Working Days- 5 days

Co. Website – /AboutUs/Career


Interested candidates can send their resumes on


Both Ways Cab Facility
Need to be from the respective hiring zones to avail cab facility.

Location- Plot No. 51, 1st Floor, Sector 18
Gurgaon, Haryana-122015
RegardsSoni SInghHuman ResourcesCIK Telecom India Pvt Ltd
Landmark Sector 18 Police Station.

Job Summary

Job Type : Full Time
Job Category : MBA,Diploma,BSc/BCA/BBM,Tech Support
Hiring Process : Face to Face Interview, Telephonic Interview
Who can apply : Freshers

About CIK Telecom India Pvt Ltd

Dear Candidate,

 


Build your career with the greatest brand!!!


We hiring for Graduates, fresher or experienced candidates with Excellent Communication skills for Voice process for Gurgaon Location.

 

Designation: Technical Support Associate -Voice 

 

 

CIK Telecom India Pvt. Ltd.

CIK Telecom was founded in 2003 in Toronto, Canada, emerging from the advanced technologies and research from Onet System Inc., a leading consulting company in Canada specializing in telecommunications. CIK employs more than 300 staff with offices located in Canada, United States, China, Vietnam, India, and Morocco. We have local support centres in each of the major cities in Canada. CIK is registered as a licensed carrier with the CRTC (Canadian Radio-Television and Telecommunications Commission) since 2003.

 
Roles & Responsibilities:

  • Deliver service and support to end-users using and operating automated call distribution phone software.
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
  • Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router, switch, Sip configuration;
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, basic trouble shooting and more;
  • Need to know only basic trouble shooting of Domestic routers, Mac ID and windows.
  • Knowledge about DNS, Basic network trouble shooting
  • Research required information using available resources;
  • Follow standard processes and procedures;
  • Offer alternative solutions where appropriate with the objective of retaining customers
  • Organize ideas and communicate oral messages appropriate to listeners and situations;
  • Follow up and make scheduled call backs to customers where necessary;
  • Stay current with system information, changes and updates.

 

Senior Technical Support Representative (Internet Connectivity)

 

For Level 1.2 Technicians:

Diploma or Bachelor Degree, and Major is related to Computer science or Networking.

 

  • Understanding the DSL Technology and familiar with Modem/Router connections.
  • Ability to read/speak/write English fluent and no accent issue for communication.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Ability to use the basic DOS Command for network trouble shooting.
  • Ability to empathize and professionally troubleshoot and resolve customer’s issues.
  • Fast learner and always willing to follow up the request from Management.
  • Backgrounds of networking trouble shoot.
  • Working experience of Networking/VOIP service/IPTV.
  • Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup and configuration.

 

Optional:

  • Technical Engineer/Senior Level Technician of Network system/popular VOIP System Such as: Avaya Phone System or Jadoo TV System support.
  • Certificate of: CCNA or CCNP.


Requirements:
*Candidate should be flexible for 24*7.
*Knowledge about the principles of customer handling.
*Proper phone etiquette.
*Ability to speak and write clearly and accurately.
*Strong communication skills.
*Proficiency in typing speed and grammar.
*Position requires the use of headset and candidate should be open for the same.

Shift Timings: 5:30pm to 2:30am, 09:30pm to 6:30am & 2:30am to 11:30am.

Working Days- 5 days

Co. Website – https://www.ciktel.com/AboutUs/Career


Interested candidates can send their resumes on hr.india@ciktel.com.


Both Ways Cab Facility
Need to be from the respective hiring zones to avail cab facility.

Location- Plot No. 51, 1st Floor, Sector 18
Gurgaon, Haryana-122015
Landmark Sector 18 Police Station.

Apply Now
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CIK Telecom India Pvt Ltd recruiting Technical support Executive candidates nearby Gurgaon(MG Road, Gurgaon , Gurgaon-Others).CIK Telecom India Pvt Ltd vacancies for Technical support Executive is recruited through Written-test, Face to Face Interview etc.
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