Technical support Executive Job in IGT Solutions Pvt Ltd at Sector 21, Gurgaon, Gurgaon

Technical support Executive

IGT Solutions Pvt Ltd

0 Years

22000 - 28000 Monthly

Expired

Posted: 26 Feb 20

Job Description

•Provide immediate technical assistance to hotel staff to resolve computer software problems either via telephone or electronically.

•Provide support to users in problem resolution, guide the user through troubleshooting procedures and assist with developing troubleshooting scripts.

•Recreate user problems to resolve operating difficulties.

•Tracks client issues and resolutions to assure satisfaction and closure; qualifies trouble tickets for escalation as appropriate.

•Recommends system modification or hardware and software improvements to reduce or eliminate user problems based on documented troubleshooting guides

•Performs upgrades to software, and deployment of new software technologies in compliance with internal documentation, controls, policies, and standards.

Job Particulars

Role customer service tech support

Education Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Who can apply Freshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id873663

Job Category Diploma , Tech Support

Locality Address Sector 21, Gurgaon

State Haryana

Country India

About Company

IGT is a leading global pure-play Travel Technology organization, providing integrated services and solutions to travel corporations worldwide in the areas of Information Technology (IT), Business Process Management (BPM) and Digital Services & Solutions. IGT's service offerings cover the entire business operations & technology spectrum of the travel and hospitality domain. Established in 1998 - world leader in travel distribution and travel related services, IGT is a leader in aviation and travel related services growing the market through innovation and service leadership. Headquartered in Gurugram, IGT Solutions has a network of 16 Delivery Center globally along with corporate presence in India and International locations - USA, Colombia, UK, Europe, UAE, Malaysia, China, Philippines, Australia. We employ more than 11,000 professionals across its businesses & delivery centers. IGT is an ISO 27001:2013, PCI DSS 3.2.1 for both IT & BPO vertical and IT vertical is CMMI Level 5 certified. The Organization follows Six Sigma process aimed towards zero defect solutions & process improvements.

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