Technical support Executive Jobs in Hyderabad - 24 7 AI
Technical support Executive
Job Description
Dear Aspirants,
Greetings from 247 AI, Hyderabad
We have an urgent requirement for Technical Support Specialist role for a BPO campaign, It is going to be a complete voice profile based out of Hyderabad, Please find below the job description for your reference & share your resume in case you're interested. Folks with early joining with relevant Technical Support experience shall be preferred.
Job description
Position Responsibilities & Essential Functions
Perform data aggregation set-ups and troubleshoot failed data processes as assigned. These issues can range from the simplest to very complex.
Communicate effectively with automotive dealership personnel or data providers via phone and email.
Create case logs, record information, establish resolution time, follow-up on issues, and escalate complex issues
Guide dealers through resolution of technical issues
Provide world-class customer support
Apply intuitive problem solving skills
Work in a team environment, assisting team members when necessary
Work in an environment with competing priorities
Flexible to work in US shifts
Qualifications & Requirements
Strong written and verbal English language skills
Ability and willingness to communicate via phone and email with U.S. team members
Strong organizational skills
Problem-solving ability
Reliability
Solid technical aptitude skills
Please mention your joining availability
Please share if you have computer/laptop available as the assessments will be conducted virtually
Job Types: Full-time, Fresher/Experienced in a Tech Support campaign in any leading BPO
All the assessments to be
conducted on Voice/Video/Web
Targeted joining shall be second week of April
Job Location: Hyderabad
Job Particulars
About Company
