Technical support Executive Jobs in Hyderabad - 24 7 AI

Dear Aspirants,

Greetings from 247 AI, Hyderabad

We have an urgent requirement for Technical Support Specialist role for a BPO campaign, It is going to be a complete voice profile based out of Hyderabad, Please find below the job description for your reference & share your resume in case you're interested. Folks with early joining with relevant Technical Support experience shall be preferred.

Job description

Position Responsibilities & Essential Functions

Perform data aggregation set-ups and troubleshoot failed data processes as assigned. These issues can range from the simplest to very complex.

Communicate effectively with automotive dealership personnel or data providers via phone and email.

Create case logs, record information, establish resolution time, follow-up on issues, and escalate complex issues

Guide dealers through resolution of technical issues

Provide world-class customer support

Apply intuitive problem solving skills

Work in a team environment, assisting team members when necessary

Work in an environment with competing priorities

Flexible to work in US shifts

Qualifications & Requirements

Strong written and verbal English language skills

Ability and willingness to communicate via phone and email with U.S. team members

Strong organizational skills

Problem-solving ability

Reliability

Solid technical aptitude skills

Please mention your joining availability

Please share if you have computer/laptop available as the assessments will be conducted virtually

Job Types: Full-time, Fresher/Experienced in a Tech Support campaign in any leading BPO

All the assessments to be conducted on Voice/Video/Web

Targeted joining shall be second week of April

Job Location: Hyderabad